TUI

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Recent not so great
experiences :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
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  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
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  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...
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TUI Customers

Most talked about by TUI customers

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How this makes TUI customers feel

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25% Customer Service
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23% Financial Loss
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13% Inconvenienced
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13% Communication
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10% Delay
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5% Rudeness
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4% Fraud
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2% Returns
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2% Other
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1% Embarrassment
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Furious

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1% Discrimination
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
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  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
View the industry page

L Riddler - Status: Approved

Submit your own

What happened

Tui wont cancel holiday. Due to fly 31st aug.but fco guidelines say no. Complicated as i foster and social services cannot give permission for me to travel due to fco advise.

What I wish had happened

Them to cancel with reasonable notice and refund so we have money to go away in uk instead

Read more
T

T Reeder - Status: Approved

What happened

Due to fly to Tunisia in 2 weeks time and they are still saying flight is going ahead, despite it being against FCO advice and that Tunisia Government have UK listed as amber, meaning 2 weeks self isolation on arrival in Tunisia.

What I wish had happened

Just a simple confirmation officially that this holiday is cancelled, so we can make othe arrangements

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C Deakin - Status: Approved

What happened

I have flights to Goa booked in December to visit family. Due to covid my family were repatriated. Now I have no one to visit and nowhere to stay. I asked for them to apply some compassion and let me change destination or to a package somewhere else. they have refused saying they have no policy. I h...

What I wish had happened

Initially I wanted to change to a package so I could at least have a break but now I want the flights cancelled and a refund. They say they have no policy but neither did jet 2 but the service I received from them was outstanding

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