TUI

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Recent not so great
experiences :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
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  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
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  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...
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TUI Customers

Most talked about by TUI customers

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How this makes TUI customers feel

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Low
25% Customer Service
Feelings:

Furious

Frustrated

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23% Financial Loss
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13% Inconvenienced
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13% Communication
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10% Delay
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5% Rudeness
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Furious

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4% Fraud
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2% Returns
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Furious

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2% Other
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Annoyed

Furious

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1% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

1% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

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Low

How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

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Annoyed

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Anxious

Unsatisfied

Miffed

Unhappy

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Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

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25% Customer Service
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Unsatisfied

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11% Inconvenienced
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Other

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Uneasy

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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
Feelings:

Furious

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Unhappy

Offended

Unsatisfied

2% Discrimination
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Furious

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1% Embarrassment
Feelings:

Furious

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1% Quality of product
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Other

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1% Delivery
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0% Delivery
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Delighted

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0% Service
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Delighted

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0% Expectations Exceeded
Feelings:

Delighted

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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
View the industry page
G

Gavin - Status: Approved

Submit your own

What happened

Flight been cancelled but they are saying I have to wait till 31 days before flight Until my case is reviewed

What I wish had happened

A full cash refund

Read more

C day - Status: Approved

What happened

Book a P@O cruise jan 2020 through Tui , for departure jan 2021 was cancelled, still waiting refund ! P@O refunded Tui November!! We kept getting told we would be refunded in two weeks

What I wish had happened

A straightforward refund

Read more

d payne - Status: Approved

What happened

i work for the nhs was told by Tracey that computer where getting updated and could change are holiday for next year and wouldnt lose are incentive and she would phone back but she didnt only i phoned back spoke to mark and he changed are holiday and when i asked how much left the incentive was tak...

What I wish had happened

have my incentive put back on

Read more
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