Virgin Media

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  • J I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable
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  • I was unable to access my emails and the error message told me to phone VM and give them the code in the URL. I phoned but despite me telling them numerous times, they didn't want the code in the URL....
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  • Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called the...
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Virgin Media Customers

Most talked about by Virgin Media customers

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How this makes Virgin Media customers feel

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29% Customer Service
Feelings:

Disgusted

Disappointed

Furious

Frustrated

Let down

Annoyed

Unsatisfied

24% Inconvenienced
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Furious

Frustrated

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Annoyed

Unsatisfied

Miffed

Disgusted

18% Communication
Feelings:

Furious

Disgusted

Let down

Disappointed

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12% Financial Loss
Feelings:

Annoyed

Disappointed

Disgusted

Miffed

Frustrated

Furious

6% Discrimination
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Annoyed

Disappointed

Disgusted

6% Embarrassment
Feelings:

Disappointed

Disgusted

6% Delay
Feelings:

Unsatisfied

Frustrated

Annoyed

Telecom Customers

Most talked about by Telecom customers

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How this makes Telecom customers feel

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28% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

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Unhappy

6% Quality of product
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Annoyed

Frustrated

Unsatisfied

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Offended

5% Delay
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Furious

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Annoyed

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5% Fraud
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Annoyed

Furious

Unhappy

Offended

3% Other
Feelings:

Let down

Frustrated

Annoyed

3% Returns
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Annoyed

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Disappointed

3% Rudeness
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Furious

Disgusted

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

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  1. Virgin Media
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  4. British Telecom

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Emilia - Status: Approved

Submit your own

What happened

Wasting 40 minutes they didn’t helped at all , Asking my address and phone number 25 times , awful

What I wish had happened

My problem to be solved

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H

H Standing - Status: Approved

What happened

Still billing me for services cancelled

What I wish had happened

Cancelled my contract correctly when it was due for renewel

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C Cubbage - Status: Approved

What happened

Home move team failed to do their job which has left me without service. I notified them a change in move date in advance, in accordance with thier policy, they didn't process it and have disconnected my services. I complained and was told my services would be back on in 4 hours. They weren't. Now...

What I wish had happened

The home move team processed the change in date as they assured me in writing they would do. That the service was resumed in the 4 hours as I was assured in writing they would do. That the complaint I made wasn't closed until after the situation had been fully resolved. I would like to be compensate...

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