Virgin Media

Recent great
experiences :)

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Recent not so great
experiences :(

  • J I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable
  • I was unable to access my emails and the error message told me to phone VM and give them the code in the URL. I phoned but despite me telling them numerous times, they didn't want the code in the URL....
  • Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called the...

Virgin Media Customers

Most talked about by Virgin Media customers

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Low

How this makes Virgin Media customers feel

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Low
29% Customer Service
Feelings:

Disgusted

Let down

Disappointed

Furious

Frustrated

Annoyed

21% Communication
Feelings:

Furious

Let down

Disgusted

Disappointed

Frustrated

21% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Miffed

Disgusted

14% Financial Loss
Feelings:

Furious

Frustrated

Miffed

Annoyed

Disappointed

Disgusted

7% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

7% Embarrassment
Feelings:

Disappointed

Disgusted

Telecom Customers

Most talked about by Telecom customers

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Low

How this makes Telecom customers feel

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Low
28% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Anxious

19% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Miffed

Disappointed

16% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Offended

Anxious

Disappointed

14% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Miffed

Anxious

Disgusted

Let down

5% Fraud
Feelings:

Furious

Frustrated

Annoyed

Offended

5% Quality of product
Feelings:

Annoyed

Frustrated

Offended

Disappointed

Let down

2% Other
Feelings:

Let down

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Delay
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Annoyed

Disappointed

Let down

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disgusted

Disappointed

Most positive experiences about Telecom companies

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  1. Virgin Media
  2. Three
  3. Sky
  4. British Telecom

Least positive experiences about Telecom companies

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Emilia - Status: Approved

What happened

Wasting 40 minutes they didn’t helped at all , Asking my address and phone number 25 times , awful

What I wish had happened

My problem to be solved

H

H Standing - Status: Approved

What happened

Still billing me for services cancelled

What I wish had happened

Cancelled my contract correctly when it was due for renewel

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