Voyage Prive

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  • I paid the deposit for an October holiday with Voyage Prive on the basis it had a COVID provision that I’d get a voucher if the pandemic stopped us travelling. Our destination was taken off the trav...
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Voyage Prive Customers

Most talked about by Voyage Prive customers

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Low

How this makes Voyage Prive customers feel

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Low
33% Customer Service
Feelings:

Frustrated

Anxious

Let down

33% Communication
Feelings:

Frustrated

Anxious

Let down

33% Financial Loss
Feelings:

Frustrated

Anxious

Let down

Travel Customers

Most talked about by Travel customers

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Low

How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

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Least positive experiences about Travel companies

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  1. British Airways
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S Waddington - Status: Approved

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What happened

I paid the deposit for an October holiday with Voyage Prive on the basis it had a COVID provision that I’d get a voucher if the pandemic stopped us travelling. Our destination was taken off the travel corridor so we can’t go. Voyage Prive wants me to pay the balance (now due) but has just told m...

What I wish had happened

I'd just like to be able to engage properly with Voyage Prive's customer service team and to understand exactly what we can and can't do. They keep trying to get me to cancel which I don't want to do, not least because I'd lose not just my deposit but the full total of the holiday. I'd also at this ...

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