Voyage Prive

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Recent Complaints :(

  • I paid the deposit for an October holiday with Voyage Prive on the basis it had a COVID provision that I’d get a voucher if the pandemic stopped us travelling. Our destination was taken off the trav...

Voyage Prive Customers

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33% Customer Service
Feelings:

Frustrated

Anxious

Let down

33% Communication
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Frustrated

Anxious

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33% Financial Loss
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Travel Customers

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How this makes Travel customers feel

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26% Financial Loss
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Anti Climax

25% Customer Service
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12% Inconvenienced
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Other

Miffed

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Anti Climax

11% Communication
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8% Delay
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4% Other
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4% Fraud
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Anti Climax

3% Rudeness
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2% Embarrassment
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2% Returns
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1% Discrimination
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0% Quality of product
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0% Delivery
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Furious

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S Waddington - Status: Approved

What happened

I paid the deposit for an October holiday with Voyage Prive on the basis it had a COVID provision that I’d get a voucher if the pandemic stopped us travelling. Our destination was taken off the travel corridor so we can’t go. Voyage Prive wants me to pay the balance (now due) but has just told m...

What I wish had happened

I'd just like to be able to engage properly with Voyage Prive's customer service team and to understand exactly what we can and can't do. They keep trying to get me to cancel which I don't want to do, not least because I'd lose not just my deposit but the full total of the holiday. I'd also at this ...

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