Wowcher

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Recent not so great
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  • I purchased a weekend break but was unable to use it due to the lockdown restrictions. When the restrictions were lifted, I booked a date but the venue then cancelled the booking. Wowcher have said th...
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  • S Paid for sofa and never got it
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  • P I have not received my order
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Wowcher Customers

Most talked about by Wowcher customers

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Low

How this makes Wowcher customers feel

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Low
27% Financial Loss
Feelings:

Unsatisfied

Annoyed

Other

18% Customer Service
Feelings:

Unsatisfied

Other

Annoyed

18% Communication
Feelings:

Unsatisfied

Annoyed

Disappointed

Frustrated

18% Delivery
Feelings:

Let down

Disappointed

Frustrated

Annoyed

9% Returns
Feelings:

Other

Unsatisfied

Annoyed

9% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Fashion Customers

Most talked about by Fashion customers

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Low

How this makes Fashion customers feel

High
Low
19% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Other

Anxious

Surprised

Anti Climax

Insecure

Displeased

Uneasy

19% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Let down

Unhappy

Insecure

Other

Offended

Displeased

16% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Anxious

Surprised

Anti Climax

Unsatisfied

Insecure

Uneasy

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unsatisfied

Anti Climax

Insecure

Uneasy

5% Returns
Feelings:

Annoyed

Furious

Frustrated

Let down

Disappointed

Disgusted

Offended

Unsatisfied

Other

5% Delay
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

4% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Other

Displeased

Let down

Unhappy

Insecure

Annoyed

3% Discrimination
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Service
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

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Low
  1. Wowcher
  2. Asos
  3. Foot Locker
  4. JD Sports Fashion

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin
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R Jones - Status: Approved

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What happened

I purchased a weekend break but was unable to use it due to the lockdown restrictions. When the restrictions were lifted, I booked a date but the venue then cancelled the booking. Wowcher have said that they will not refund my purchase cost, but will only give me a Wowcher Credit to use on another i...

What I wish had happened

As the venue cancelled my booking, I should be given a full cash refund to my account

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S

S mclaggan - Status: Approved

What happened

Paid for sofa and never got it

What I wish had happened

Paid fir sofa £699 and have had no correspondence

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P

P Davies - Status: Approved

What happened

I have not received my order

What I wish had happened

That I had received my order

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