Yodel

Recent Compliments :)

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Recent Complaints :(

  • The delivery driver took my parcel to the wrong address and I can not get hold of anyone to collet my parcel
  • Well I ordered parcel .this parcel should be delivery on Thursday 26.11 however nobody been there. The driver came on Friday didn’t left card and also didn’t even bother to bring the parcel to my ...
  • they lost my packages, then lied to me, then kept hanging up on me

Yodel Customers

Most talked about by Yodel customers

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How this makes Yodel customers feel

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22% Inconvenienced
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Anxious

Offended

Furious

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Frustrated

22% Delivery
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22% Customer Service
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11% Financial Loss
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Furious

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11% Communication
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Disgusted

11% Delay
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Annoyed

Frustrated

Disgusted

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Furious

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Let down

Anxious

Sad

Offended

Miffed

19% Customer Service
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Anxious

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12% Financial Loss
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Furious

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Anxious

Sad

Surprised

10% Delay
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Furious

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Miffed

8% Inconvenienced
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Furious

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Anxious

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Let down

Offended

Miffed

7% Communication
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Furious

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4% Fraud
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Furious

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3% Other
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Furious

Annoyed

Frustrated

Disgusted

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2% Returns
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Anxious

1% Embarrassment
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Furious

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1% Delivery
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Satisfied

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Special

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1% Communication
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Satisfied

Special

Delighted

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1% Quality of product
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Furious

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1% Rudeness
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Furious

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1% Service
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Delighted

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Satisfied

Most complained about Delivery Service companies

High
Low
  1. Hermes
  2. Yodel
  3. P4D
  4. Royal Mail

Most complimented Delivery Service companies

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Low
  1. DPD

Samantha - Status: Approved

What happened

The delivery driver took my parcel to the wrong address and I can not get hold of anyone to collet my parcel

What I wish had happened

Delivered to correct address

E Stanska - Status: Approved

What happened

Well I ordered parcel .this parcel should be delivery on Thursday 26.11 however nobody been there. The driver came on Friday didn’t left card and also didn’t even bother to bring the parcel to my address. He said he tried attending but is not true. Later on I experienced staff from Yodel didn’...

What I wish had happened

I would like to reebok the driver and receive a compensation for £25

s gill - Status: Approved

What happened

they lost my packages, then lied to me, then kept hanging up on me

What I wish had happened

they told me my parcels were delivered, but when i informed them that they were wrong they basically called me a liar. this went on for several days, and they still did not update me on what the driver or depot had said. eventually some stranger turned up at my door with my parcels saying he lived ...

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