Yodel

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Recent not so great
experiences :(

  • The delivery driver took my parcel to the wrong address and I can not get hold of anyone to collet my parcel
  • Well I ordered parcel .this parcel should be delivery on Thursday 26.11 however nobody been there. The driver came on Friday didn’t left card and also didn’t even bother to bring the parcel to my ...
  • they lost my packages, then lied to me, then kept hanging up on me

Yodel Customers

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How this makes Yodel customers feel

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24% Delivery
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24% Customer Service
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18% Inconvenienced
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12% Financial Loss
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12% Communication
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6% Delay
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6% Returns
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes

Samantha - Status: Approved

What happened

The delivery driver took my parcel to the wrong address and I can not get hold of anyone to collet my parcel

What I wish had happened

Delivered to correct address

E Stanska - Status: Approved

What happened

Well I ordered parcel .this parcel should be delivery on Thursday 26.11 however nobody been there. The driver came on Friday didn’t left card and also didn’t even bother to bring the parcel to my address. He said he tried attending but is not true. Later on I experienced staff from Yodel didn’...

What I wish had happened

I would like to reebok the driver and receive a compensation for £25

s gill - Status: Approved

What happened

they lost my packages, then lied to me, then kept hanging up on me

What I wish had happened

they told me my parcels were delivered, but when i informed them that they were wrong they basically called me a liar. this went on for several days, and they still did not update me on what the driver or depot had said. eventually some stranger turned up at my door with my parcels saying he lived ...

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