Yodel

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Recent not so great
experiences :(

  • The delivery driver took my parcel to the wrong address and I can not get hold of anyone to collet my parcel
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  • Well I ordered parcel .this parcel should be delivery on Thursday 26.11 however nobody been there. The driver came on Friday didn’t left card and also didn’t even bother to bring the parcel to my ...
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  • they lost my packages, then lied to me, then kept hanging up on me
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Yodel Customers

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How this makes Yodel customers feel

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24% Delivery
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24% Customer Service
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18% Inconvenienced
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12% Financial Loss
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12% Communication
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6% Delay
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6% Returns
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Offended

20% Customer Service
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12% Financial Loss
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10% Delay
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Unsatisfied

9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
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L Deen - Status: Approved

Submit your own

What happened

They were suppose to leave parcel on 21st January 2021. It didn`t arrive so checked on line and it had been left on 19th under front of our car.I did not request the item to be left in a safe place due to the fact that there was one of us in the house all week, we live on a very busy main road with ...

What I wish had happened

For Yodel to be honest as if a note was pushed through the door I would have gone straight out to hopefully find the parcel

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J

J Hansson - Status: Approved

What happened

inability to contact including website as indicated

What I wish had happened

have customer service point that is responsive

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J ward - Status: Approved

What happened

Rang for collection refused to pick up on behalf virgin

What I wish had happened

To collect parcel to go back

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