Kindly shared by S. fowler
What happened
I have noticed in the last several packets of your jps players tobacco that there are lots of lumps of what seem like wood. They have made my roll ups less enjoyable and unsmokable. I have been smoking your tobacco for many years but have been unsatisfied lately enough to send you this email. Maybe this is just a bad batch but thought i would like to bring it to your attention Kind regards Sara fowler
What I wish had happened
To enjoy your product like i usually do.
Where this happened
In Person
Imperial Brands Customers
Most talked about by Imperial Brands customers
How this makes Imperial Brands customers feel
Disappointed
Newsagent Customers
Most talked about by Newsagent customers
How this makes Newsagent customers feel
Disappointed