Empowering positive change
for consumers and brands

MARTIN NEWMAN
The Consumer Champion

Want to share your customer experience?
You're in the right place!

ClickTap to share your customer experience

Recent customer experiences

We were greeted by Johnny Murphy who ascertained what type of mattress woul...

Read this experience

i like visiting Target than anyhing else because they have almost everythin...

Read this experience

I forgot my bank card to pay for my shopping and the lovely guy that was o...

Read this experience

Tower of London

Read this experience

Was afraid I may not have ordered the right dosage for my cat's flea treatm...

Read this experience

A lovely man named Keith at the Swindon Dorcan morrisons store really helpe...

Read this experience

I had a flat tyre so I had to get a new one. I couldn't buy it online at th...

Read this experience

Bought an iPad holder and was really impressed with the product, the price,...

Read this experience

When visiting the store to make a complaint, I spoke to a young man named L...

Read this experience

Item did not arrive, Amazon provided refund request. Funds back in account ...

Read this experience

Driver didn't even attempt to ring my door & then after speaking to the dpd...

Read this experience

Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approach...

Read this experience

Had a flight cancelled but was refunded within 5 days.

Read this experience

Visited today by Sanj and Annemarie for an eye test. I would just like to s...

Read this experience

TK Maxx Purley Way's staff is the nicest staff you can find! They are alway...

Read this experience

We ordered a new bathroom and kitchen from the Warrington store, we were se...

Read this experience

I bought a product on their marketplace and thought it was poor quality so ...

Read this experience

Good service, their assistants are extremely helpful and we found all we we...

Read this experience

Dunelm is the first store I have visited during covid that wipes down surfa...

Read this experience

We had to have our Cocker Spaniel put to sleep last week. We’ve been usin...

Read this experience

Delivery man was so lovely “robin” nandos Springfield quay.

Read this experience

I was trying to obtain a refund from A hotel Chain in the UK but they would...

Read this experience

I went for training and as part of my daily reflection, I needed a quite sp...

Read this experience

They were very helpful.

Read this experience

The staff in Morrison's, Letchworth are working so hard to keep everybody s...

Read this experience

After a rocky start in December, I can safely say that DPD have never faile...

Read this experience

In 2011 I was referred by my GP to an ear, nose and throat specialist, Prof...

Read this experience

Every time we visit the Curzon, we get friendly, efficient and personalised...

Read this experience

great friendly staff always smiling ,even when dealing with very difficult ...

Read this experience

I wasn't sure what I was after but the team helped me find the product and ...

Read this experience

I had a steroid injection in my back a week ago and the consultant who carr...

Read this experience

i received fast service product arrived fast and in perfect condition

Read this experience

Had to buy a new battery for my wife's car and went online to check the pri...

Read this experience

Great journey on the Gatwick Express, Victoria to Brighton in just 55 mins....

Read this experience

I purchased a necklace and wanted it to be personalised with my partners na...

Read this experience

I needed to ask for a refund for a product that didn't work. They actioned ...

Read this experience

I received a text yesterday telling me my Wallis order had been delivered. ...

Read this experience

Refused refund

Read this experience

they said they tried to delivered to but i wasnt in i was and they left no ...

Read this experience

Ordered an item then paid via Paypal but somehow the order vanished from th...

Read this experience

Bought a Bush dual fuel cooker which broke down after a few months. They se...

Read this experience

I've been waiting for my parcel to be delivered.... I've paid for next day ...

Read this experience

I had a txt from Hermes with the 07 number I checked but not traceable - th...

Read this experience

Every single time I order something that is delivered by Hermes I get this ...

Read this experience

I ordered a cooker from argos which included disconnection and removal of m...

Read this experience

We have now had a second sofa delivered as the first one was damaged, on un...

Read this experience

Purchased peat free compost, really poor quality.

Read this experience

I bought a laptop in 2008, and took out the repair and replace cover for £...

Read this experience

I placed an order online for a mirror. The mirror was not available for sto...

Read this experience

Recieved item and it was damaged, Argos sent replacement next day and it wa...

Read this experience

I purchased a Lg oled 65CX on 27th Nov 2020. The tv started showing lines h...

Read this experience

You didn't make attempt to deliver my items since April 2nd 2021. Today is ...

Read this experience

Asda delivery van hit my parked car outside my house and drove off

Read this experience

Four missing parcels and no way to get in touch with MyHermes. Unsure what ...

Read this experience

I can't get anything other than recorded messages when I phone. I need to s...

Read this experience

Daughters brother died refund was denied voucher given 12 months months but...

Read this experience

Ordered 4 laptops due to be delivered via DPD. Items never received. Raised...

Read this experience

Ordered a click and collect for Monday at my nearest branch. I ordered on F...

Read this experience

Parcel never arrived when it was due. Tried to contract Hermes and did not ...

Read this experience

I've written 3 emails so far and havent received any replies. It seems impo...

Read this experience

I didn’t receive my parcel. Topshop said they would refund me, but no ref...

Read this experience

Ordered 3 seater and 2 Seater Hagen reclining sofas. Started getting electr...

Read this experience

They “lost” the parcel I was sending. Have been told (very rudely) on t...

Read this experience

At the end of January I returned a parcel using Hermes for the first time. ...

Read this experience

some time ago I purchased a washing machine from Currys. I was asked if I w...

Read this experience

I bought a saddle on ebay, virtually new but old model so amazing price. di...

Read this experience

We bought a sofa. It remained in packaging unused for three months due to c...

Read this experience

I sent a parcel they said they lost it then on tracking it said being sent ...

Read this experience

No parcel was delivered. Can’t get ahold of anyone from Hermes apart from...

Read this experience

Three parcels out of three have been damaged by their delivery driver over ...

Read this experience

They took 3 payments of £70.50 and haven’t given me back £90 evouchers

Read this experience

i ordered a replacement christmas savers card on the 15th feb which was reg...

Read this experience

A Few Words From Our Users

Caitlin M:

"I think this is a good idea especially in terms of gathering a case and evidence in regards to a specific issue."

Matt G:

"Great site! It really gives you a voice."

Jess R:

"Really like this idea. It's great to see the specific employee getting recognition for their great service."

Lorraine W:

"What an excellent service! I contacted CSA yesterday with an issue I had with Argos. Today I had a call from Argos HO and reserved my issue within minutes even though Shop Staff, Online Chat, FB communication said there was nothing they could do!"

Christine D:

"Very helpful, problem was finally resolved one day after my post went live, despite multiple previous calls from me to the company with no results. Thank you"

James B:

"Highly recommend Customer Service Action. It's so frustrating dealing with customer service departments!"

Companies Improving their Service

In an effort to help vaccinate the UK, Uber offers discount on rides to or from vaccination centres.

Read more

Asda gives 7,000 laptops to help school tackle digital exclusion.

Read more

Selfridges introduces "Resellfridges": a shopping initiative where customers can buy pre-loved, Selfridges-curated pieces.

Read more

Recent Posts

How to spot fake reviews

Reviews are everywhere; this much we know. Reviews can be useful as they give us an insight into what we’re going to buy before we purchase ...

Read More

How to spot fake websites

We’ve all been there - especially during lockdown ! You end up on this nice little website you see the trousers, dress, bag, phone, deals of...

Read More

How to share your customer experience on our website

Reviews are getting more and more important in our daily lives – indeed, who can say they never checked a restaurant’s ratings...

Read More

Have a question?