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Empowering positive change
for consumers and brands

A platform providing consumers with a voice to help drive improvements in customer service and experience

Martin Newman

Martin Newman, The Consumer Champion

What do you want to do?

Recent Rants

Recent Raves

How Customer Service Action Works

1.

Submit your rant or rave about a company. Tell us what happened and what could have been better.

2.

We send it on to the company’s customer service team, add it to the company profile page and Tweet the company to let them know they have received a rant or rave.

3.

If we find a recurring issue or a company has multiple rants or raves, we will add your submission to a larger case for us to take to the CEO.

4.

Your contribution helps create positive change for consumers and brands alike and creates a more meaningful company score and profile page.

Martin Newman

Why I started this mission

Just like you, I have been on the wrong end of some staggeringly bad customer service. We’ve all experienced it: the rude waiter or 40-minute queue that you’ll be telling your mates down the pub for several years to come.

And, just like you again, I’ve also been delighted by an amazing experience I wasn’t expecting. Aside from telling the manager or writing a rather awkward note on TripAdvisor, what can you really do when something is great, or awful?

Recent Posts

Why there's never been a better time to rant or rave about customer service

It’s never been easier to express an opinion, but it’s also never been harder to get that opinion heard. Social media and the digital ...
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We're Going Live!!

I am delighted to announce the launch of Customer Service Action. For those of you know who know me well, you will know that I am hugely passio...
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Brands who put their employees first deliver better customer service

I spend a huge proportion of my time speaking to retailers, banks, car dealers, restaurants and other consumer-facing businesses and hopefully ins...
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