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MARTIN NEWMAN
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Recent Compliments

Visited today by Sanj and Annemarie for an eye test. I would just like to s...

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TK Maxx Purley Way's staff is the nicest staff you can find! They are alway...

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We ordered a new bathroom and kitchen from the Warrington store, we were se...

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I bought a product on their marketplace and thought it was poor quality so ...

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Good service, their assistants are extremely helpful and we found all we we...

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Dunelm is the first store I have visited during covid that wipes down surfa...

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We had to have our Cocker Spaniel put to sleep last week. We’ve been usin...

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Delivery man was so lovely “robin” nandos Springfield quay.

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I was trying to obtain a refund from A hotel Chain in the UK but they would...

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I went for training and as part of my daily reflection, I needed a quite sp...

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They were very helpful.

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The staff in Morrison's, Letchworth are working so hard to keep everybody s...

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After a rocky start in December, I can safely say that DPD have never faile...

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In 2011 I was referred by my GP to an ear, nose and throat specialist, Prof...

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Every time we visit the Curzon, we get friendly, efficient and personalised...

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great friendly staff always smiling ,even when dealing with very difficult ...

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I wasn't sure what I was after but the team helped me find the product and ...

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I had a steroid injection in my back a week ago and the consultant who carr...

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i received fast service product arrived fast and in perfect condition

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Had to buy a new battery for my wife's car and went online to check the pri...

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Great journey on the Gatwick Express, Victoria to Brighton in just 55 mins....

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I purchased a necklace and wanted it to be personalised with my partners na...

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I needed to ask for a refund for a product that didn't work. They actioned ...

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Moved to Bulb on price initially however their customer service (by person ...

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When opening my all in one credit card account I asked for a balance transf...

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I ordered a pair of jeans from Saltspin online. When they arrived there was...

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Had a problem with my Dyson V10 and phoned the call centre. The advisor (a ...

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Ordered a tap yesterday and it arrived this morning brilliant service

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They always go above and beyond with their customer service. Nothing is too...

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We had a aggressive viewer in the auditorium, who in the end had to be drag...

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I spoke with one of there technical team James Devitt and is went out of hi...

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Fault error on Bosch oven, only had it 18 months but fantastic customer ser...

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Great library team

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Visited the Harlow branch & we were assisted by Sarah. My daughter had her ...

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Their customer service is excellent. They really understand their customer ...

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My daughter went into anaphylactic shock from eating an egg. Everyone from ...

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Recent Complaints

i ordered food from a place called “fortune house” and the food never c...

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Due to government restrictions we could not fly to Tenerife 28 th aug are h...

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I bought milk on 13/09/20 Expiry date shows 15/09/20. When I come home was...

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Order delivered incomplete, i am missing items from it

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Taco Bell Holborn ( LONDON) page on DELIVEROO says " FOR TODAY ONLY, FREE D...

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Ordered a Samsung phone price £149,99 phoned up customer services on the 1...

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I booked a hotel in Rome for a short break in April 2020. Due to COVID, I w...

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My flight was cancelled for Wednesday 12 August Postponed to Friday 14 Als...

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This happened a few years ago but still worth mentioning I think. Buying a ...

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Cruise cancelled 11th March, before lockdown. I agreed to 40% refund and 60...

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I received a call saying they were calling on behalf of Bristol Energy. The...

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We booked in July 2019 to travel to Cala Millor in July 2020, upon paying t...

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Cancelled holiday on 1st July and refunded the cost of the holiday within t...

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We booked a holiday in July 2019 and it got cancelled. We had a refund proc...

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We booked flights to Cyprus leaving on 21st July but shortly before Cyprus ...

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Brought a wooden table and stool set for my 2 year old after I weeks stools...

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our oven has broken down, still under guarantee. Called argos, a serviceman...

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I have flights to Goa booked in December to visit family. Due to covid my f...

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we ordered a tread mill in March, the item never arrived but money was take...

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I sold my sons e scooter which was only a few weeks old from new as he wasn...

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Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobi...

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Due to fly to Tunisia in 2 weeks time and they are still saying flight is g...

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Tui wont cancel holiday. Due to fly 31st aug.but fco guidelines say no. Com...

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I booked a package holiday with love holidays. My hotel has cancelled. But ...

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For the past couple of weeks iv had moldy rice it was green moldy sweet cor...

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We booked a villa only holiday with extended family, booked separate flight...

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Despite 2 emails & 2 emails from VM Business to confirm n engineer install ...

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I had a villa only booking for the 31st July to Menorca. On the 28th July I...

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After booking flights through lastminute.com, the new Spain quarantine rule...

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Whilst wearing a sunflower lanyard (hidden disability) a member of staff de...

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They screw up our order and insist they were right.

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Trying to change the date of my holiday booked for this October to October ...

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My hotel was closed OTB chose another hotel on our behalf days before we we...

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I have booked a flight for my 78 yr pls father and His granddaughter to fly...

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I booked a hotel in fuengirola for Christmas- and then booked their transpo...

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I purchased a rise /recline chair for £350 on 6 June. It is now stuck in r...

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A Few Words From Our Users

Caitlin M:

"I think this is a good idea especially in terms of gathering a case and evidence in regards to a specific issue."

Matt G:

"Great site! It really gives you a voice."

Anne R:

"Great idea this. I especially like the compliment bit. I work in retail and it's not very often people will actually take the time to speak about good service. Always makes my day when someone does."

Jess R:

"Really like this idea. It's great to see the specific employee getting recognition for their great service."

Debs M:

"This would be a good service as many people don't like to complain or are afraid to."

James B:

"Highly recommend Customer Service Action. It's so frustrating dealing with customer service departments!"

Companies Improving their Service

Deka has launched five environmental, social and governance (ESG) ETFs as part of a climate change suite.

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The Birmingham 2022 Commonwealth Games will create 150 jobs, and is launching a new initiative designed to create more diversity in the broadcasting sector.

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Italian denim brand Replay has just set new sustainability standards for the rest of the industry with a card-carrying sustainable stretch jean.

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Recent Posts

How to complain and compliment on our website

Reviews are getting more and more important in our daily lives – indeed, who can say they never checked a restaurant’s ratings before ...

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Please don’t de-humanise customer service

"I fully appreciate that consumer-facing businesses are trying to cut costs, but you cannot afford to do that at the expense of the custome...

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Ditch The Stars

We’ve all left ratings and reviews at some point. Whether that was on a retail site where it was product related or on a restaurant site whe...

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