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MARTIN NEWMAN
The Consumer Champion

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Recent customer experiences

I had a flat tyre so I had to get a new one. I couldn't buy it online at th...

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Bought an iPad holder and was really impressed with the product, the price,...

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When visiting the store to make a complaint, I spoke to a young man named L...

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Item did not arrive, Amazon provided refund request. Funds back in account ...

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Driver didn't even attempt to ring my door & then after speaking to the dpd...

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Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approach...

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Had a flight cancelled but was refunded within 5 days.

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Visited today by Sanj and Annemarie for an eye test. I would just like to s...

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TK Maxx Purley Way's staff is the nicest staff you can find! They are alway...

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We ordered a new bathroom and kitchen from the Warrington store, we were se...

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I bought a product on their marketplace and thought it was poor quality so ...

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Good service, their assistants are extremely helpful and we found all we we...

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Dunelm is the first store I have visited during covid that wipes down surfa...

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We had to have our Cocker Spaniel put to sleep last week. We’ve been usin...

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Delivery man was so lovely “robin” nandos Springfield quay.

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I was trying to obtain a refund from A hotel Chain in the UK but they would...

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I went for training and as part of my daily reflection, I needed a quite sp...

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They were very helpful.

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The staff in Morrison's, Letchworth are working so hard to keep everybody s...

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After a rocky start in December, I can safely say that DPD have never faile...

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In 2011 I was referred by my GP to an ear, nose and throat specialist, Prof...

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Every time we visit the Curzon, we get friendly, efficient and personalised...

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great friendly staff always smiling ,even when dealing with very difficult ...

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I wasn't sure what I was after but the team helped me find the product and ...

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I had a steroid injection in my back a week ago and the consultant who carr...

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i received fast service product arrived fast and in perfect condition

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Had to buy a new battery for my wife's car and went online to check the pri...

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Great journey on the Gatwick Express, Victoria to Brighton in just 55 mins....

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I purchased a necklace and wanted it to be personalised with my partners na...

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I needed to ask for a refund for a product that didn't work. They actioned ...

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Moved to Bulb on price initially however their customer service (by person ...

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When opening my all in one credit card account I asked for a balance transf...

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I ordered a pair of jeans from Saltspin online. When they arrived there was...

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Had a problem with my Dyson V10 and phoned the call centre. The advisor (a ...

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Ordered a tap yesterday and it arrived this morning brilliant service

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They always go above and beyond with their customer service. Nothing is too...

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No parcel was delivered. Can’t get ahold of anyone from Hermes apart from...

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Three parcels out of three have been damaged by their delivery driver over ...

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They took 3 payments of £70.50 and haven’t given me back £90 evouchers

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i ordered a replacement christmas savers card on the 15th feb which was reg...

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Book a P@O cruise jan 2020 through Tui , for departure jan 2021 was cancell...

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ordered a 3 seater sofa (catalogue number: 792/4196) and a cuddle chair (ca...

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Purchased a care plan but cancelled it within the time permitted. That was ...

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Advertised by you as the WHITE vinyl (with photo) when it was the standard ...

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Order didn't arrive, no email, text or phone call. Cannot get thru to custo...

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I ordered a sketcher trainer angora from Sport Direct Online on 25th Decemb...

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It all started in May2016 when 5 different transactions were made on the ex...

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i was asked for proof of disability by a marshall , im exempt from wearing ...

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I ordered a product a week ago and the money has gone out of my account but...

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I had a home delivery of two item's which I declined as they were substitut...

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I’ve booked a package holiday with love holidays and LOVholidays refunded...

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Restaurant cancelled our order twice, and Uber is refusing to refund. We ca...

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I am trying to be as calm as I can be with my exprience wth Argos. I paid ...

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Hermes delivery marked as delivered, but the delivery never arrived

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We've had BG Homecare service for 18 months now. I've been trying to get my...

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We have not received our order

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Bought a Medion s6645 laptop on line from currys 25th August 2019, the mous...

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I have been waiting for a refund for months now, was told last month I woul...

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I still haven’t received my order. I had to ask for a shipping update and...

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An electric blanket bought from Argos stopped heating up, went to their web...

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Brought my son a tablet for christmas that has stopped working, spoke to so...

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They're letting too many people in and with what's happening these days, I ...

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Flight been cancelled but they are saying I have to wait till 31 days befor...

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Bought a fridgefreezer in april thermostat went in january and now the ligh...

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They were suppose to leave parcel on 21st January 2021. It didn`t arrive so...

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On 23/10/2020 I used Hermes Courier services to deliver a parcel for me. Tr...

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Every time they delay the parcels i order from amazon when i pay for prime....

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Ordered 2x2 seater settee and a chair on 13 October for delivery at end of ...

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I purchased two chesterfield sofas from Ncf living in Paisley in July 2020....

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Today I rang the know How team to question a direct debit coming from my ac...

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My daughter who is a vulnerable adult paid for Two sofas . When delivered t...

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Incorrect information provided over the phone, however TUI advised phone ca...

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A Few Words From Our Users

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Matt G:

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Jess R:

"Really like this idea. It's great to see the specific employee getting recognition for their great service."

Lorraine W:

"What an excellent service! I contacted CSA yesterday with an issue I had with Argos. Today I had a call from Argos HO and reserved my issue within minutes even though Shop Staff, Online Chat, FB communication said there was nothing they could do!"

Christine D:

"Very helpful, problem was finally resolved one day after my post went live, despite multiple previous calls from me to the company with no results. Thank you"

James B:

"Highly recommend Customer Service Action. It's so frustrating dealing with customer service departments!"

Companies Improving their Service

In an effort to help vaccinate the UK, Uber offers discount on rides to or from vaccination centres.

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Asda gives 7,000 laptops to help school tackle digital exclusion.

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Selfridges introduces "Resellfridges": a shopping initiative where customers can buy pre-loved, Selfridges-curated pieces.

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Recent Posts

Participate in our Stay Tuned competition!

As part of launching our new platform called Customer Service Action , we want to share what positive change this will bring to the world of reta...

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How to spot fake reviews

Reviews are everywhere; this much we know. Reviews can be useful as they give us an insight into what we’re going to buy before we purchase ...

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How to spot fake websites

We’ve all been there - especially during lockdown ! You end up on this nice little website you see the trousers, dress, bag, phone, deals of...

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