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MARTIN NEWMAN
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Recent customer experiences

Stumbled upon the nicest cashier who made sure the glasses I had selected w...

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As always excellent service. The lady on the till was helpful as usual and ...

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Needed help from staff and they were available and helpful

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We were greeted by Johnny Murphy who ascertained what type of mattress woul...

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i like visiting Target than anyhing else because they have almost everythin...

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I forgot my bank card to pay for my shopping and the lovely guy that was o...

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Tower of London

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Was afraid I may not have ordered the right dosage for my cat's flea treatm...

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A lovely man named Keith at the Swindon Dorcan morrisons store really helpe...

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I had a flat tyre so I had to get a new one. I couldn't buy it online at th...

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Bought an iPad holder and was really impressed with the product, the price,...

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When visiting the store to make a complaint, I spoke to a young man named L...

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Item did not arrive, Amazon provided refund request. Funds back in account ...

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Driver didn't even attempt to ring my door & then after speaking to the dpd...

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Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approach...

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Had a flight cancelled but was refunded within 5 days.

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Visited today by Sanj and Annemarie for an eye test. I would just like to s...

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TK Maxx Purley Way's staff is the nicest staff you can find! They are alway...

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We ordered a new bathroom and kitchen from the Warrington store, we were se...

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I bought a product on their marketplace and thought it was poor quality so ...

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Good service, their assistants are extremely helpful and we found all we we...

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Dunelm is the first store I have visited during covid that wipes down surfa...

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We had to have our Cocker Spaniel put to sleep last week. We’ve been usin...

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Delivery man was so lovely “robin” nandos Springfield quay.

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I was trying to obtain a refund from A hotel Chain in the UK but they would...

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I went for training and as part of my daily reflection, I needed a quite sp...

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They were very helpful.

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The staff in Morrison's, Letchworth are working so hard to keep everybody s...

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After a rocky start in December, I can safely say that DPD have never faile...

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In 2011 I was referred by my GP to an ear, nose and throat specialist, Prof...

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Every time we visit the Curzon, we get friendly, efficient and personalised...

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great friendly staff always smiling ,even when dealing with very difficult ...

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I wasn't sure what I was after but the team helped me find the product and ...

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I had a steroid injection in my back a week ago and the consultant who carr...

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i received fast service product arrived fast and in perfect condition

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Had to buy a new battery for my wife's car and went online to check the pri...

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I have been trying to change flights for seven people, departing London Sta...

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Asking for help for a HP Printer. Caller said I’ve told you that three ti...

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I purchased a tent stated in the product description as being a 6 man tent....

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Tried to purchase an Apple Watch at £199 on line I had 2x Love2shop vouch...

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Armchair bought 18 months ago. Leather peeling. They sent an assessor to ...

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In February 2021 We booked to go to Ibiza for a friends wedding from 12th-1...

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Just for absolute clarity I have sent you all the emails since I first rais...

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order and placed in a brown bag in reception that I at my stipulated time c...

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I purchased a weekend break but was unable to use it due to the lockdown re...

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Ordered garden furniture in March. Now expecting it to be delivered in Sept...

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Spending hours waiting someone from their customer service to chat or talk ...

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I pay £47.59 for unlimited 200mbs broadband but the router provided is not...

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They offer a free flight rebooking until the end of the year. I tried to re...

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We have flights to Portugal on 12th July, even though on Amber Ryanair expe...

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I am trying to make payment for online order but bank will not pay as argos...

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I received there irrigation system today 30th June and there is no instruct...

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I placed an order with The Range UK on the 10th June 2021, but only half th...

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I had a holiday booked to an Amber destination, my holiday was cancelled bu...

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I was charged for something I was told on their website would be free.

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sofa delayed, then delivered wrong and now no contact or response

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On Saturday 19/06/21, my daughters purchased various items for a Father's D...

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Booked a holiday through Loveholidays, for 16/06/21.. on the 4/6/21 they ca...

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I booked holiday in feb 2020 paid for change in august £650 taking my flig...

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3 different people 'cancelled an order and arranged a refund" this never ha...

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I spoke to Sipho – 15.13pm and was not a very good experience. He was ver...

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14 days after first contact of my washing machine breaking downstill not fi...

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Bought a new fridge, which broke the day after it was installed (on the ban...

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We were expecting a delivery from Amazon UK today , we were told that the i...

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I purchased a tablet fire hd online in order to get an updated version of m...

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Took my Aunt of 85 years to order 2 seat sofa and reclining chair. She only...

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2 holidays got cancelled due to covid early 2020, have been waiting for a r...

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Hermes have lost a package while in their care. It was shown as out for del...

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I received a text yesterday telling me my Wallis order had been delivered. ...

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Refused refund

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they said they tried to delivered to but i wasnt in i was and they left no ...

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Ordered an item then paid via Paypal but somehow the order vanished from th...

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Jess R:

"Really like this idea. It's great to see the specific employee getting recognition for their great service."

Lorraine W:

"What an excellent service! I contacted CSA yesterday with an issue I had with Argos. Today I had a call from Argos HO and reserved my issue within minutes even though Shop Staff, Online Chat, FB communication said there was nothing they could do!"

Christine D:

"Very helpful, problem was finally resolved one day after my post went live, despite multiple previous calls from me to the company with no results. Thank you"

James B:

"Highly recommend Customer Service Action. It's so frustrating dealing with customer service departments!"

Companies Improving their Service

In an effort to help vaccinate the UK, Uber offers discount on rides to or from vaccination centres.

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Asda gives 7,000 laptops to help school tackle digital exclusion.

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Selfridges introduces "Resellfridges": a shopping initiative where customers can buy pre-loved, Selfridges-curated pieces.

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Recent Posts

Holidays, travel and refunds during COVID 19: our FAQ

Updated 05/08/2021 We've been through nearly two stressful years, so it is only right to relax and have some holidays ! However, what if not...

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Our partnership with Synergy

With only 47 million complaints out of 173 million reaching the brand (Ombudsman, 2018) and 89% of consumers switching their business to a competi...

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How to spot fake reviews

Reviews are everywhere; this much we know. Reviews can be useful as they give us an insight into what we’re going to buy before we purchase ...

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