Empowering positive change
for consumers and brands

MARTIN NEWMAN
The Consumer Champion

Martin Newman

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Recent customer experiences

A Few Words From Our Users

Caitlin M:

"I think this is a good idea especially in terms of gathering a case and evidence in regards to a specific issue."

Matt G:

"Great site! It really gives you a voice."

Jess R:

"Really like this idea. It's great to see the specific employee getting recognition for their great service."

Lorraine W:

"What an excellent service! I contacted CSA yesterday with an issue I had with Argos. Today I had a call from Argos HO and reserved my issue within minutes even though Shop Staff, Online Chat, FB communication said there was nothing they could do!"

Christine D:

"Very helpful, problem was finally resolved one day after my post went live, despite multiple previous calls from me to the company with no results. Thank you"

James B:

"Highly recommend Customer Service Action. It's so frustrating dealing with customer service departments!"

Companies Improving their Service

In an effort to help vaccinate the UK, Uber offers discount on rides to or from vaccination centres. 

Asda gives 7,000 laptops to help school tackle digital exclusion. 

Selfridges introduces "Resellfridges": a shopping initiative where customers can buy pre-loved, Selfridges-curated pieces. 

Recent Posts

Holidays, travel and refunds during COVID 19: our FAQ

Updated 05/08/2021 We've been through nearly two stressful years, so it is only right to relax and have some holidays ! However, what if not...
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Our partnership with Synergy

With only 47 million complaints out of 173 million reaching the brand (Ombudsman, 2018) and 89% of consumers switching their business to a competi...
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How to spot fake reviews

Reviews are everywhere; this much we know. Reviews can be useful as they give us an insight into what we’re going to buy before we purchase ...
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