Deka has launched five environmental, social and governance (ESG) ETFs as part of a climate change suite.
MARTIN NEWMAN
The Consumer Champion
What do you want to do?
Recent Compliments
A compliment about:
Amazon
Amazon
I bought a product on their marketplace and thought it was poor quality so ...
A compliment about:
B&Q
B&Q
Good service, their assistants are extremely helpful and we found all we we...
P
A compliment about:
Dunelm Group
Dunelm Group
Dunelm is the first store I have visited during covid that wipes down surfa...
R
A compliment about:
Vets4Pets
Vets4Pets
We had to have our Cocker Spaniel put to sleep last week. We’ve been usin...
A compliment about:
Nandos
Nandos
Delivery man was so lovely “robin” nandos Springfield quay.
C
A compliment about:
Travelodge
Travelodge
I was trying to obtain a refund from A hotel Chain in the UK but they would...
M
A compliment about:
Burnley Football Club Suites
Burnley Football Club Suites
I went for training and as part of my daily reflection, I needed a quite sp...
J
A compliment about:
Morrisons
Morrisons
The staff in Morrison's, Letchworth are working so hard to keep everybody s...
K
A compliment about:
DPD
DPD
After a rocky start in December, I can safely say that DPD have never faile...
P
A compliment about:
NHS
NHS
In 2011 I was referred by my GP to an ear, nose and throat specialist, Prof...
L
A compliment about:
Curzon Cinema
Curzon Cinema
Every time we visit the Curzon, we get friendly, efficient and personalised...
P
A compliment about:
Royal Sussex County Hospital
Royal Sussex County Hospital
great friendly staff always smiling ,even when dealing with very difficult ...
L
A compliment about:
Screwfix
Screwfix
I wasn't sure what I was after but the team helped me find the product and ...
A compliment about:
Lister Hospital
Lister Hospital
I had a steroid injection in my back a week ago and the consultant who carr...
J
A compliment about:
Amazon
Amazon
i received fast service product arrived fast and in perfect condition
R
A compliment about:
Kwik Fit
Kwik Fit
Had to buy a new battery for my wife's car and went online to check the pri...
L
A compliment about:
Govia Thameslink Railway
Govia Thameslink Railway
Great journey on the Gatwick Express, Victoria to Brighton in just 55 mins....
A compliment about:
Lisa Angel
Lisa Angel
I purchased a necklace and wanted it to be personalised with my partners na...
A compliment about:
Amazon
Amazon
I needed to ask for a refund for a product that didn't work. They actioned ...
A compliment about:
Bulb
Bulb
Moved to Bulb on price initially however their customer service (by person ...
A compliment about:
Santander
Santander
When opening my all in one credit card account I asked for a balance transf...
E
A compliment about:
Saltspin
Saltspin
I ordered a pair of jeans from Saltspin online. When they arrived there was...
A compliment about:
Dyson
Dyson
Had a problem with my Dyson V10 and phoned the call centre. The advisor (a ...
R
A compliment about:
B&Q
B&Q
Ordered a tap yesterday and it arrived this morning brilliant service
N
A compliment about:
Waitrose
Waitrose
They always go above and beyond with their customer service. Nothing is too...
S
A compliment about:
Curzon Cinema
Curzon Cinema
We had a aggressive viewer in the auditorium, who in the end had to be drag...
S
A compliment about:
Crosswater
Crosswater
I spoke with one of there technical team James Devitt and is went out of hi...
H
A compliment about:
Bosch
Bosch
Fault error on Bosch oven, only had it 18 months but fantastic customer ser...
E
A compliment about:
Specsavers
Specsavers
Visited the Harlow branch & we were assisted by Sarah. My daughter had her ...
J
A compliment about:
Bulb
Bulb
Their customer service is excellent. They really understand their customer ...
J
A compliment about:
Luton And Dunstable Hospital
Luton And Dunstable Hospital
My daughter went into anaphylactic shock from eating an egg. Everyone from ...
N
A compliment about:
Apple
Apple
I went into the store looking to buy a new laptop. I’d also been having a...
Recent Complaints
A complaint about:
Argos
Argos
I purchased a hp laptop in march. It stopped working after a month, had to ...
D
A complaint about:
Argos
Argos
Bid and won an iPhone from a seller on eBay. Requested it be delivered 'cli...
B
A complaint about:
Argos
Argos
I recently bought a Bush Cooker which I had delivered to my home. The cooke...
T
A complaint about:
Easyjet
Easyjet
Easyjet have changed it so they no longer issue the vouchers to use online ...
R
A complaint about:
Ryanair
Ryanair
I have booked a holiday to Spain in January 2020 which included a RyanAir f...
A complaint about:
TUI
TUI
I have been waiting like many others for a refund since April I continue to...
G
A complaint about:
Argos
Argos
I got a new candy washer dryer from Argos back in May this year. It makes a...
J
A complaint about:
Kiwi.com
Kiwi.com
EasyJet refunded Kiwi.com in June and I’m still waiting for my refund! Hu...
R
A complaint about:
Easyjet
Easyjet
I was not allowed on a flight because my flight was changed without my cons...
A complaint about:
Co-op
Co-op
Hello in the first day of masks being made compulsory by the government, I ...
S
A complaint about:
Booking.com
Booking.com
Booked hotel room for wedding wedding now cancelled refused refund or vouch...
A complaint about:
Ryanair
Ryanair
On 26 / 01 / 2020, I purchased flights to Malaga for £632.29 from Ryanair ...
A complaint about:
Villa Plus
Villa Plus
I have booked a villa holiday in Spain and was told by the company that we ...
G
A complaint about:
Villa Plus
Villa Plus
We are due to travel to Spain in a week but can't get hold of anyone at Vil...
G
A complaint about:
Easyjet
Easyjet
I don’t want to travel to Spain, I have been offered vouchers or change f...
D
A complaint about:
Easyjet
Easyjet
On January 19th we booked return flights from Luton to Alicante leaving Lut...
A complaint about:
Easyjet
Easyjet
They are refusing to give us a refund that the government have told us not ...
A complaint about:
TUI
TUI
Waiting on a refund and still not received, cancelled 1st April, refund pr...
J
A complaint about:
Travel Republic
Travel Republic
No responses to messages for over 6 wks balance due this week country is no...
A complaint about:
Travel Republic
Travel Republic
I have a holiday booked and unable to get in contact with them , I am meant...
A complaint about:
Ryanair
Ryanair
Booked flights to Lanzarote last year for July. Spain is now on the list an...
A complaint about:
Hermes
Hermes
parcel signed by driver a s delivered but definitely not delivered as we we...
S
A complaint about:
TUI
TUI
Holiday was booked for 22nd April to Disneyland Paris, over 3 months later ...
A complaint about:
Loveholidays
Loveholidays
My holidays was cancelled on 17 March due to COVID 19. I was due to travel ...
A complaint about:
Argos
Argos
My cooker packed up yesterday it’s less than 11 months old and all I have...
A complaint about:
TUI
TUI
Applied for a refund after receiving the refund code however it has now bee...
A
A complaint about:
TUI
TUI
My holiday has been cancelled twice and I’m unable to get full refund
A complaint about:
TUI
TUI
Holiday cancelled by Tui on 26th June promised a refund in 3-5 days. Was re...
E
A complaint about:
TUI
TUI
2 holidays cancelled due to covid 19 in March and April . Have waited 18 we...
J
A complaint about:
TUI
TUI
Holiday got cancelled in April my departure date was 4th may and I keep pho...
A complaint about:
TUI
TUI
Amended a holiday on 27th March 20 which was due to depart on 4th May 20. T...
R
A complaint about:
Easyjet
Easyjet
We are booked to go to Portugal in September but as we all know Portugal is...
A complaint about:
TUI
TUI
Holiday cancelled can’t request refund until they attach something to my ...
A complaint about:
TUI
TUI
within a week of collecting my money they cancel my flight to Jamaica and s...
A complaint about:
Sodastream
Sodastream
I have signed up for their Gas plan. I paid on 3rd July (12 days ago) and ...
A Few Words From Our Users
Caitlin M:
"I think this is a good idea especially in terms of gathering a case and evidence in regards to a specific issue."
Matt G:
"Great site! It really gives you a voice."
Anne R:
"Great idea this. I especially like the compliment bit. I work in retail and it's not very often people will actually take the time to speak about good service. Always makes my day when someone does."
Jess R:
"Really like this idea. It's great to see the specific employee getting recognition for their great service."
Debs M:
"This would be a good service as many people don't like to complain or are afraid to."
James B:
"Highly recommend Customer Service Action. It's so frustrating dealing with customer service departments!"
Companies Improving their Service
The Birmingham 2022 Commonwealth Games will create 150 jobs, and is launching a new initiative designed to create more diversity in the broadcasting sector.
Italian denim brand Replay has just set new sustainability standards for the rest of the industry with a card-carrying sustainable stretch jean.
Recent Posts
How to complain and compliment on our website
Reviews are getting more and more important in our daily lives – indeed, who can say they never checked a restaurant’s ratings before ...
Read More
Please don’t de-humanise customer service
"I fully appreciate that consumer-facing businesses are trying to cut costs, but you cannot afford to do that at the expense of the custome...
Read More
Ditch The Stars
We’ve all left ratings and reviews at some point. Whether that was on a retail site where it was product related or on a restaurant site whe...
Read More