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MARTIN NEWMAN
The Consumer Champion

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Recent customer experiences

Needed a replacement Oven. Organised quickly and efficiently 2 guys came ex...

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I had to return a electrical item 8 months after buying it as it became fau...

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Went in argos at merry Hill center and a young girl name of Louise came u...

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It was Chelsea Gamers,the console arrived on time within 24 hrs of ordering...

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Fast delivery, hassle free and came well packaged. Items in immaculate cond...

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I had an appointment with Judith for a bra fitting at Marks and Spencer in ...

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Stumbled upon the nicest cashier who made sure the glasses I had selected w...

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As always excellent service. The lady on the till was helpful as usual and ...

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Needed help from staff and they were available and helpful

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We were greeted by Johnny Murphy who ascertained what type of mattress woul...

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i like visiting Target than anyhing else because they have almost everythin...

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I forgot my bank card to pay for my shopping and the lovely guy that was o...

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Tower of London

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Was afraid I may not have ordered the right dosage for my cat's flea treatm...

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A lovely man named Keith at the Swindon Dorcan morrisons store really helpe...

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I had a flat tyre so I had to get a new one. I couldn't buy it online at th...

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Bought an iPad holder and was really impressed with the product, the price,...

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When visiting the store to make a complaint, I spoke to a young man named L...

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Item did not arrive, Amazon provided refund request. Funds back in account ...

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Driver didn't even attempt to ring my door & then after speaking to the dpd...

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Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approach...

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Had a flight cancelled but was refunded within 5 days.

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Visited today by Sanj and Annemarie for an eye test. I would just like to s...

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TK Maxx Purley Way's staff is the nicest staff you can find! They are alway...

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We ordered a new bathroom and kitchen from the Warrington store, we were se...

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I bought a product on their marketplace and thought it was poor quality so ...

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Good service, their assistants are extremely helpful and we found all we we...

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Dunelm is the first store I have visited during covid that wipes down surfa...

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We had to have our Cocker Spaniel put to sleep last week. We’ve been usin...

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Delivery man was so lovely “robin” nandos Springfield quay.

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I was trying to obtain a refund from A hotel Chain in the UK but they would...

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I went for training and as part of my daily reflection, I needed a quite sp...

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They were very helpful.

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The staff in Morrison's, Letchworth are working so hard to keep everybody s...

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After a rocky start in December, I can safely say that DPD have never faile...

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In 2011 I was referred by my GP to an ear, nose and throat specialist, Prof...

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The delivery driver knocked on the door by the Time I got to the door about...

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Amazon delivery person put 2 parcels in my Recycle bin that was out awaitin...

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1st September went into Morissons in Morley.I picked up a punnet of strawbe...

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I purchased 2 cards of 12 x 2nd class stamps only to be informed by the pos...

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myself and colleagues poped into Berwickhills Morrisons Middlesbrough to bu...

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Taking £7.99 monthly

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When you create an account you tell the app which delivery times suit you b...

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Been waiting 4 months for a refund and they just keep giving me excuses

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Taking money out illegally and rang help line twice and still nothing and s...

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I was stood in the cue at the checkout when the till operator bellowed at m...

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Purchased a pack of lamb chops - three looked good, but when we unpacked th...

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Purchased settee, chair and footstool 2/7/22 delivered faulty. poorly fitte...

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Staff being unfair and vindictive to someone they said they didn’t like

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If the store at Morrisons East Kilbride (Lyndsayfield) opens at 7am, why wa...

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You charged me over 7 pound to ring u up

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3 weeks in a row I have visited the Berwick Hills store in Middlesbrough. O...

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I bought a 4 pack of pork pies and 2 of them were vegetarian, just pastry n...

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Whilst prices are going up everywhere i feel Morrisons are really using it ...

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The cafe tables were not cleared at all in 40mins. At Bodmin.

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Internet keeps turning off and on

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Hi All, I just wanted to share an incident that happened tonight in Morriso...

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Waiting for a delivery that says it’s been delivered..it’s a complete d...

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Willow and wolf

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Your new my Morrisons is rubbish, I am considering going back to sainsburys...

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Not working it is faulty

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Waited over an hour for breakfast. Staff were completely incompetent to dea...

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I asked a lady in the kitchen how you do you know your order number she abr...

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I went to Morrisons supermarket in redditch to buy a made up pizza at 8 in ...

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I went to Morrisons today recommended by a friend for there wine store, I t...

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I ordered a brand new laptop and when I opened the box after it was deliver...

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Hi, I printed coupons in black and white which I got from the 'supporther'...

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I purchased a secondhand phone from a seller on their site. It stopped work...

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I was at the self service check out, I had scanned everything through and w...

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Bacon that i bought was well within the sell by date when i opened the pack...

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We went on there to get a few bits and to change our daughter who is days o...

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Payed for a bacon roll only to find out when opening it that it was actuall...

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"Really like this idea. It's great to see the specific employee getting recognition for their great service."

Lorraine W:

"What an excellent service! I contacted CSA yesterday with an issue I had with Argos. Today I had a call from Argos HO and reserved my issue within minutes even though Shop Staff, Online Chat, FB communication said there was nothing they could do!"

Christine D:

"Very helpful, problem was finally resolved one day after my post went live, despite multiple previous calls from me to the company with no results. Thank you"

James B:

"Highly recommend Customer Service Action. It's so frustrating dealing with customer service departments!"

Companies Improving their Service

In an effort to help vaccinate the UK, Uber offers discount on rides to or from vaccination centres.

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Asda gives 7,000 laptops to help school tackle digital exclusion.

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Selfridges introduces "Resellfridges": a shopping initiative where customers can buy pre-loved, Selfridges-curated pieces.

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Recent Posts

How to save money on food, essentials and bills

After being hit by a pandemic , we are now facing more distressing times that, for some of us, will force us to choose between eating or heating ....

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How to save money on energy and food bills

Sadly, and given the recent events in terms of energy prices and food bills increase , many families will find themselves in a difficult situation...

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Holidays, travel and refunds during COVID 19: our FAQ

Updated 30/11/2021 We've been through nearly two stressful years, so it is only right to relax and have some holidays ! However, what if not...

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