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Recent customer experiences

Stumbled upon the nicest cashier who made sure the glasses I had selected w...

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As always excellent service. The lady on the till was helpful as usual and ...

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Needed help from staff and they were available and helpful

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We were greeted by Johnny Murphy who ascertained what type of mattress woul...

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i like visiting Target than anyhing else because they have almost everythin...

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I forgot my bank card to pay for my shopping and the lovely guy that was o...

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Tower of London

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Was afraid I may not have ordered the right dosage for my cat's flea treatm...

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A lovely man named Keith at the Swindon Dorcan morrisons store really helpe...

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I had a flat tyre so I had to get a new one. I couldn't buy it online at th...

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Bought an iPad holder and was really impressed with the product, the price,...

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When visiting the store to make a complaint, I spoke to a young man named L...

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Item did not arrive, Amazon provided refund request. Funds back in account ...

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Driver didn't even attempt to ring my door & then after speaking to the dpd...

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Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approach...

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Had a flight cancelled but was refunded within 5 days.

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Visited today by Sanj and Annemarie for an eye test. I would just like to s...

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TK Maxx Purley Way's staff is the nicest staff you can find! They are alway...

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We ordered a new bathroom and kitchen from the Warrington store, we were se...

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I bought a product on their marketplace and thought it was poor quality so ...

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Good service, their assistants are extremely helpful and we found all we we...

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Dunelm is the first store I have visited during covid that wipes down surfa...

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We had to have our Cocker Spaniel put to sleep last week. We’ve been usin...

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Delivery man was so lovely “robin” nandos Springfield quay.

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I was trying to obtain a refund from A hotel Chain in the UK but they would...

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I went for training and as part of my daily reflection, I needed a quite sp...

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They were very helpful.

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The staff in Morrison's, Letchworth are working so hard to keep everybody s...

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After a rocky start in December, I can safely say that DPD have never faile...

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In 2011 I was referred by my GP to an ear, nose and throat specialist, Prof...

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Every time we visit the Curzon, we get friendly, efficient and personalised...

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great friendly staff always smiling ,even when dealing with very difficult ...

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I wasn't sure what I was after but the team helped me find the product and ...

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I had a steroid injection in my back a week ago and the consultant who carr...

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i received fast service product arrived fast and in perfect condition

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Had to buy a new battery for my wife's car and went online to check the pri...

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I spoke to Sipho – 15.13pm and was not a very good experience. He was ver...

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14 days after first contact of my washing machine breaking downstill not fi...

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Bought a new fridge, which broke the day after it was installed (on the ban...

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We were expecting a delivery from Amazon UK today , we were told that the i...

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I purchased a tablet fire hd online in order to get an updated version of m...

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Took my Aunt of 85 years to order 2 seat sofa and reclining chair. She only...

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2 holidays got cancelled due to covid early 2020, have been waiting for a r...

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Hermes have lost a package while in their care. It was shown as out for del...

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I received a text yesterday telling me my Wallis order had been delivered. ...

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Refused refund

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they said they tried to delivered to but i wasnt in i was and they left no ...

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Ordered an item then paid via Paypal but somehow the order vanished from th...

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Bought a Bush dual fuel cooker which broke down after a few months. They se...

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I've been waiting for my parcel to be delivered.... I've paid for next day ...

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I had a txt from Hermes with the 07 number I checked but not traceable - th...

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Every single time I order something that is delivered by Hermes I get this ...

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I ordered a cooker from argos which included disconnection and removal of m...

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We have now had a second sofa delivered as the first one was damaged, on un...

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Purchased peat free compost, really poor quality.

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I bought a laptop in 2008, and took out the repair and replace cover for £...

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I placed an order online for a mirror. The mirror was not available for sto...

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Recieved item and it was damaged, Argos sent replacement next day and it wa...

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I purchased a Lg oled 65CX on 27th Nov 2020. The tv started showing lines h...

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You didn't make attempt to deliver my items since April 2nd 2021. Today is ...

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Asda delivery van hit my parked car outside my house and drove off

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Four missing parcels and no way to get in touch with MyHermes. Unsure what ...

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I can't get anything other than recorded messages when I phone. I need to s...

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Daughters brother died refund was denied voucher given 12 months months but...

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Ordered 4 laptops due to be delivered via DPD. Items never received. Raised...

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Ordered a click and collect for Monday at my nearest branch. I ordered on F...

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Parcel never arrived when it was due. Tried to contract Hermes and did not ...

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I've written 3 emails so far and havent received any replies. It seems impo...

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I didn’t receive my parcel. Topshop said they would refund me, but no ref...

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Ordered 3 seater and 2 Seater Hagen reclining sofas. Started getting electr...

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They “lost” the parcel I was sending. Have been told (very rudely) on t...

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At the end of January I returned a parcel using Hermes for the first time. ...

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Jess R:

"Really like this idea. It's great to see the specific employee getting recognition for their great service."

Lorraine W:

"What an excellent service! I contacted CSA yesterday with an issue I had with Argos. Today I had a call from Argos HO and reserved my issue within minutes even though Shop Staff, Online Chat, FB communication said there was nothing they could do!"

Christine D:

"Very helpful, problem was finally resolved one day after my post went live, despite multiple previous calls from me to the company with no results. Thank you"

James B:

"Highly recommend Customer Service Action. It's so frustrating dealing with customer service departments!"

Companies Improving their Service

In an effort to help vaccinate the UK, Uber offers discount on rides to or from vaccination centres.

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Asda gives 7,000 laptops to help school tackle digital exclusion.

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Selfridges introduces "Resellfridges": a shopping initiative where customers can buy pre-loved, Selfridges-curated pieces.

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Recent Posts

How to spot fake reviews

Reviews are everywhere; this much we know. Reviews can be useful as they give us an insight into what we’re going to buy before we purchase ...

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How to spot fake websites

We’ve all been there - especially during lockdown ! You end up on this nice little website you see the trousers, dress, bag, phone, deals of...

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How to share your customer experience on our website

Reviews are getting more and more important in our daily lives – indeed, who can say they never checked a restaurant’s ratings...

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