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Recent customer experiences

I had an appointment with Judith for a bra fitting at Marks and Spencer in ...

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Stumbled upon the nicest cashier who made sure the glasses I had selected w...

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As always excellent service. The lady on the till was helpful as usual and ...

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Needed help from staff and they were available and helpful

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We were greeted by Johnny Murphy who ascertained what type of mattress woul...

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i like visiting Target than anyhing else because they have almost everythin...

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I forgot my bank card to pay for my shopping and the lovely guy that was o...

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Tower of London

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Was afraid I may not have ordered the right dosage for my cat's flea treatm...

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A lovely man named Keith at the Swindon Dorcan morrisons store really helpe...

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I had a flat tyre so I had to get a new one. I couldn't buy it online at th...

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Bought an iPad holder and was really impressed with the product, the price,...

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When visiting the store to make a complaint, I spoke to a young man named L...

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Item did not arrive, Amazon provided refund request. Funds back in account ...

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Driver didn't even attempt to ring my door & then after speaking to the dpd...

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Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approach...

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Had a flight cancelled but was refunded within 5 days.

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Visited today by Sanj and Annemarie for an eye test. I would just like to s...

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TK Maxx Purley Way's staff is the nicest staff you can find! They are alway...

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We ordered a new bathroom and kitchen from the Warrington store, we were se...

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I bought a product on their marketplace and thought it was poor quality so ...

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Good service, their assistants are extremely helpful and we found all we we...

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Dunelm is the first store I have visited during covid that wipes down surfa...

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We had to have our Cocker Spaniel put to sleep last week. We’ve been usin...

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Delivery man was so lovely “robin” nandos Springfield quay.

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I was trying to obtain a refund from A hotel Chain in the UK but they would...

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I went for training and as part of my daily reflection, I needed a quite sp...

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They were very helpful.

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The staff in Morrison's, Letchworth are working so hard to keep everybody s...

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After a rocky start in December, I can safely say that DPD have never faile...

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In 2011 I was referred by my GP to an ear, nose and throat specialist, Prof...

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Every time we visit the Curzon, we get friendly, efficient and personalised...

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great friendly staff always smiling ,even when dealing with very difficult ...

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I wasn't sure what I was after but the team helped me find the product and ...

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I had a steroid injection in my back a week ago and the consultant who carr...

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i received fast service product arrived fast and in perfect condition

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My Hisense fridge broke within a couple of weeks of purchase. A lug (which ...

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You’ve sent my order with the security tag on

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I queried the use of masks as workers were not wearing masks. I was under t...

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Unable to register my new TomTom keeps saying not working unable to registe...

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Three days before our wedding we received a call to inform us that the 8 sh...

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I took my returned parcel to my local shop and to be picked up by Hermes. T...

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My landline was out of order from 06/09 - 11/09.I emailed three times and c...

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After an hour of shopping (£95 worth) on checking out my Monzo debit card ...

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GLS UK is the courier for a company Manomano. I ordered a product from Mano...

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For many months poor speed on WiFi. Briskona upgraded system which recorde...

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The shed was delivered 4.5 months after ordering,the base I had put down wa...

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I ordered £80 worth of goods from SHEIN they took my money but I’ve neve...

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I ordered something from Amazon Morrison. After I have received my order, I...

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I bought my new iPhone in December 2020, 2 weeks ago suddenly the half of t...

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My mother purchased a range master cooker from Curry’s in July. She was a...

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I was eating the steak, and I’m the third bite I bit something extremely ...

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Ordered garden furniture in May, due to arrive at the beginning of July, it...

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This is not the first time this has happened. Out of date items and now rot...

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I got stopped by one of the workers telling me he didn’t see me pay and ...

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Husband died on 27th February and I first contacted BA on 18th March and s...

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Network problem

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Booked a holiday, paid for jet2 covid insurance should any of us fall Ill. ...

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inability to contact including website as indicated

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Brought trainers on line and stated to place parcel at back door if wasnt i...

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I have ordered a McDonald's through just eat, not only did the food turn up...

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Since The 19th of August I have been cut off by Kindle 6 times mainly becau...

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Purchased a new tv from Curry’s during lockdown, delayed deliver as it wa...

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Hi all. Just thought I would post my issues I have had with Vodafone on her...

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Had bought a faulty tv philips I took back was in was the warantry they s...

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I had 2 bookings with BA......one for flights from US to Croatia through He...

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Paid for sofa and never got it

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Booked in February for a hospitality day for 8 guests at Ascot for a Festiv...

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They changed my flight and i requested a refund in January 2021 and still h...

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Every single delivery or parcel pickup that I have had scheduled in the pas...

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Laptop ordered on line from Argos. It's arrived ok and I loaded it up with...

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"Really like this idea. It's great to see the specific employee getting recognition for their great service."

Lorraine W:

"What an excellent service! I contacted CSA yesterday with an issue I had with Argos. Today I had a call from Argos HO and reserved my issue within minutes even though Shop Staff, Online Chat, FB communication said there was nothing they could do!"

Christine D:

"Very helpful, problem was finally resolved one day after my post went live, despite multiple previous calls from me to the company with no results. Thank you"

James B:

"Highly recommend Customer Service Action. It's so frustrating dealing with customer service departments!"

Companies Improving their Service

In an effort to help vaccinate the UK, Uber offers discount on rides to or from vaccination centres.

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Asda gives 7,000 laptops to help school tackle digital exclusion.

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Selfridges introduces "Resellfridges": a shopping initiative where customers can buy pre-loved, Selfridges-curated pieces.

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Recent Posts

Holidays, travel and refunds during COVID 19: our FAQ

Updated 05/08/2021 We've been through nearly two stressful years, so it is only right to relax and have some holidays ! However, what if not...

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Our partnership with Synergy

With only 47 million complaints out of 173 million reaching the brand (Ombudsman, 2018) and 89% of consumers switching their business to a competi...

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How to spot fake reviews

Reviews are everywhere; this much we know. Reviews can be useful as they give us an insight into what we’re going to buy before we purchase ...

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