A customer experience about Facebook

Status: Approved

#Embarrassment #Inconvenienced #Communication  Annoyed Frustrated Disappointed 

Kindly shared by D. Henry

What happened

I bought a Sky Q box of market place and didn’t need it so I advertised it back on market place and have now been banned from Facebook for 3 days sorry can’t understand

What I wish had happened

Just had a warning

Where this happened

On a mobile app

Facebook Customers

Most talked about by Facebook customers

High
Low

How this makes Facebook customers feel

High
Low
33% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

33% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

33% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Social Media Platform Customers

Most talked about by Social Media Platform customers

High
Low

How this makes Social Media Platform customers feel

High
Low
33% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

33% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

33% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Most positive experiences about Social Media Platform companies

High
Low
  1. Facebook

Least positive experiences about Social Media Platform companies

High
Low
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