A customer experience about Specsavers

Status: Approved

#Service #Communication  Delighted Happy Pleased 

Kindly shared by E.

What happened

Visited the Harlow branch & we were assisted by Sarah. My daughter had her first pair of glasses this week & they needed to be adjusted. Sarah was friendly, apologetic & very helpful. Her great service meant that I asked about getting another the lenses updated in an old pair of glasses & I enquired about contact lenses. Great service does drive sales!!!

The impact it had

It made me feel valued as a customer. It showed that they cared about my daughter. I feel that Sarah was interested in getting things right & helping us.

Where this happened

In Person

Specsavers Customers

Most talked about by Specsavers customers

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How this makes Specsavers customers feel

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25% Service
Feelings:

Delighted

Pleased

Happy

Grateful

25% Communication
Feelings:

Pleased

Delighted

Grateful

Happy

13% Expectations Exceeded
Feelings:

Grateful

Pleased

Delighted

13% Customer Service
Feelings:

Frustrated

Disappointed

Let down

13% Embarrassment
Feelings:

Frustrated

Disappointed

Let down

13% Rudeness
Feelings:

Let down

Disappointed

Frustrated

Optician Customers

Most talked about by Optician customers

High
Low

How this makes Optician customers feel

High
Low
25% Service
Feelings:

Delighted

Pleased

Happy

Grateful

25% Communication
Feelings:

Pleased

Delighted

Grateful

Happy

13% Expectations Exceeded
Feelings:

Grateful

Pleased

Delighted

13% Customer Service
Feelings:

Frustrated

Disappointed

Let down

13% Embarrassment
Feelings:

Frustrated

Disappointed

Let down

13% Rudeness
Feelings:

Let down

Disappointed

Frustrated

Most positive experiences about Optician companies

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Low
  1. Specsavers

Least positive experiences about Optician companies

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Low
  1. Specsavers
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