A compliment about Specsavers

Status: Approved

#Service #Communication  Delighted Happy Pleased 

What happened

Visited the Harlow branch & we were assisted by Sarah. My daughter had her first pair of glasses this week & they needed to be adjusted. Sarah was friendly, apologetic & very helpful. Her great service meant that I asked about getting another the lenses updated in an old pair of glasses & I enquired about contact lenses. Great service does drive sales!!!

The impact it had

It made me feel valued as a customer. It showed that they cared about my daughter. I feel that Sarah was interested in getting things right & helping us.

Where this happened

In Person

Specsavers Customers

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How this makes Specsavers customers feel

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40% Service
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40% Communication
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20% Expectations Exceeded
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Optician Customers

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How this makes Optician customers feel

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40% Service
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Delighted

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Happy

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40% Communication
Feelings:

Delighted

Pleased

Grateful

Happy

20% Expectations Exceeded
Feelings:

Delighted

Grateful

Pleased

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  1. Specsavers