A complaint about Blacks

Status: Approved

#Delivery #Delay #Inconvenienced  Annoyed Disappointed Let down 

Kindly shared by Anonymous

What happened

I ordered some hiking boots from Blacks and arranged click and collect from JD Sports on Oxford Street but when I went to collect they weren't there. JD Sports contacted Blacks with no avail. I haven't heard what has happened to my order.

What I wish had happened

That my order was there when I went to collect it.

Where this happened

In Person - 201 Oxford Street

Blacks Customers

Most talked about by Blacks customers

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How this makes Blacks customers feel

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33% Delivery
Feelings:

Annoyed

Disappointed

Let down

33% Delay
Feelings:

Annoyed

Disappointed

Let down

33% Inconvenienced
Feelings:

Annoyed

Disappointed

Let down

Sports Retailer Customers

Most talked about by Sports Retailer customers

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Low

How this makes Sports Retailer customers feel

High
Low
33% Delivery
Feelings:

Annoyed

Disappointed

Let down

33% Delay
Feelings:

Annoyed

Disappointed

Let down

33% Inconvenienced
Feelings:

Annoyed

Disappointed

Let down

Most complained about Sports Retailer companies

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  1. Blacks

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