Recent great
experiences :)
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Recent not so great
experiences :(
Blacks Customers
Most talked about by Blacks customers
High
Low
How this makes Blacks customers feel
High
Low
33% Delivery
Feelings:
Annoyed
Disappointed
Let down
33% Delay
Feelings:
Annoyed
Disappointed
Let down
33% Inconvenienced
Feelings:
Annoyed
Disappointed
Let down
Sports Retailer Customers
Most talked about by Sports Retailer customers
High
Low
How this makes Sports Retailer customers feel
High
Low
33% Delivery
Feelings:
Annoyed
Disappointed
Let down
33% Delay
Feelings:
Annoyed
Disappointed
Let down
33% Inconvenienced
Feelings:
Annoyed
Disappointed
Let down
Least positive experiences about Sports Retailer companies
High
Low
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What happened
I ordered some hiking boots from Blacks and arranged click and collect from JD Sports on Oxford Street but when I went to collect they weren't there. JD Sports contacted Blacks with no avail. I haven't heard what has happened to my order.
What I wish had happened
That my order was there when I went to collect it.
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