A customer experience about Screwfix

Status: Approved

#Communication #ExpectationsExceeded #Service  Delighted Special Happy 

Kindly shared by L. Metcalfe

What happened

I wasn't sure what I was after but the team helped me find the product and brought it out for me to see it before I purchased it. The staff were very friendly and welcoming, apparently they had only opened recently, but it felt like they had worked together for ages. I will be recommending this branch to my friends and family.

The impact it had

The team made me feel special as if felt like they genuinely cared. Nothing felt like it was too much trouble for them.

Where this happened

In Person - Brighton road Purley

Screwfix Customers

Most talked about by Screwfix customers

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How this makes Screwfix customers feel

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33% Communication
Feelings:

Delighted

Special

Happy

33% Expectations Exceeded
Feelings:

Delighted

Special

Happy

33% Service
Feelings:

Delighted

Special

Happy

DIY Customers

Most talked about by DIY customers

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Low

How this makes DIY customers feel

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Low
33% Communication
Feelings:

Delighted

Special

Happy

33% Expectations Exceeded
Feelings:

Delighted

Special

Happy

33% Service
Feelings:

Delighted

Special

Happy

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  1. Screwfix