Kindly shared by L. Metcalfe
What happened
I wasn't sure what I was after but the team helped me find the product and brought it out for me to see it before I purchased it. The staff were very friendly and welcoming, apparently they had only opened recently, but it felt like they had worked together for ages. I will be recommending this branch to my friends and family.
The impact it had
The team made me feel special as if felt like they genuinely cared. Nothing felt like it was too much trouble for them.
Where this happened
In Person - Brighton road Purley
Screwfix Customers
Most talked about by Screwfix customers
High
Low
How this makes Screwfix customers feel
High
Low
33% Communication
Feelings:
Delighted
Special
Happy
33% Expectations Exceeded
Feelings:
Delighted
Special
Happy
33% Service
Feelings:
Delighted
Special
Happy
DIY Customers
Most talked about by DIY customers
High
Low
How this makes DIY customers feel
High
Low
25% Communication
Feelings:
Delighted
Special
Happy
25% Expectations Exceeded
Feelings:
Delighted
Special
Happy
25% Service
Feelings:
Delighted
Special
Happy
25% Customer Service
Feelings:
Frustrated