A customer experience about The Range

Status: Approved

#CustomerService #Delivery #Communication  Furious 

Kindly shared by M. Milsom

What happened

A recent delivery turned up with over half of the goods broken. Despite over 3 hours on the phone to Customer Services, no answer, messages & photo's placed on Twitter & Facebook, No reply. An email to the only director i could find containing the same photo's.. No reply... After reading through the posts on facebook, it seems The Range have a serious problem with their Customer Service dept. It doesn't seem to exist, maybe in name only !!. Being left on the phone only adds to the insult as i checked my Virgin phone account only to find that the total cost of the calls came to around £7. As i am NOT able to return goods to a store due to shielding at the moment, this is disgraceful

What I wish had happened

My call being answered within a reasonable time. Obviously not immediately but within 20 minutes

Where this happened

On the phone

The Range Customers

Most talked about by The Range customers

High
Low

How this makes The Range customers feel

High
Low
36% Customer Service
Feelings:

Frustrated

Unsatisfied

Annoyed

Disappointed

Furious

Unhappy

21% Communication
Feelings:

Unsatisfied

Frustrated

Annoyed

Disappointed

Furious

14% Delivery
Feelings:

Frustrated

Disappointed

Furious

Annoyed

7% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

7% Quality of product
Feelings:

Annoyed

Unhappy

Unsatisfied

7% Financial Loss
Feelings:

Annoyed

Unhappy

Unsatisfied

7% Delay
Feelings:

Frustrated

Unsatisfied

Disappointed

Home & Garden Customers

Most talked about by Home & Garden customers

High
Low

How this makes Home & Garden customers feel

High
Low
33% Customer Service
Feelings:

Frustrated

Unsatisfied

Annoyed

Disappointed

Furious

Unhappy

20% Communication
Feelings:

Unsatisfied

Frustrated

Annoyed

Disappointed

Furious

13% Delivery
Feelings:

Frustrated

Disappointed

Furious

Annoyed

13% Financial Loss
Feelings:

Annoyed

Let down

Unhappy

Unsatisfied

7% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

7% Quality of product
Feelings:

Annoyed

Unhappy

Unsatisfied

7% Delay
Feelings:

Frustrated

Unsatisfied

Disappointed

Most positive experiences about Home & Garden companies

High
Low
  1. The Range
  2. Uk Garden Buildings (Rugeley) Ltd

Least positive experiences about Home & Garden companies

High
Low
No great experiences publicly shared. Be the first.