Kindly shared by A. Dickinson
What happened
Signed Nigella book order still "processing" two weeks after the book's release. Online chat is disabled, as is their call centre. Shops are closed due to lockdown. Only option is to send a message (one has been ignored already) or email them.
What I wish had happened
I would have liked to have received my book on time. Failing that, an email explaining why it has not been despatched. Failing that, a contactable customer service line.
Where this happened
On the Internet
Waterstones Customers
Most talked about by Waterstones customers
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How this makes Waterstones customers feel
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33% Customer Service
Feelings:
Frustrated
Disappointed
Annoyed
33% Communication
Feelings:
Frustrated
Disappointed
Annoyed
33% Delay
Feelings:
Frustrated
Disappointed
Annoyed
Bookshop Customers
Most talked about by Bookshop customers
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Low
How this makes Bookshop customers feel
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20% Customer Service
Feelings:
Frustrated
Disappointed
Annoyed
20% Communication
Feelings:
Frustrated
Disappointed
Annoyed
20% Delay
Feelings:
Frustrated
Disappointed
Annoyed
20% Quality of product
Feelings:
Annoyed
Frustrated
Displeased
20% Other
Feelings:
Annoyed
Disappointed
Displeased
Least positive experiences about Bookshop companies
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Low
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