A customer experience about The Range

Status: Resolved

#CustomerService #Qualityofproduct #FinancialLoss  Annoyed Unhappy Unsatisfied 

Kindly shared by Anonymous

What happened

I placed an order with The Range UK on the 10th June 2021, but only half the order has arrived and the other part says arrival date should have been 23rd June 2021. After waiting 40mins or more each time to speak to someone from their customer service team I am told someone will contact me to arrange the collection of the order I want to return and sort out a refund for it all. But I have had no response for a week now, I have tried contacting them through facebook and twitter as well with no response! I am concerned that it is getting close to the 28 day return policy and my credit card payment will be due next month as well

What I wish had happened

I get the promised response to my entitled refund to the missing order and arranging a collection to part of the order that did arrive to get a refund on that as well

Where this happened

On the phone - 0345 026 7598

The Range Customers

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How this makes The Range customers feel

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36% Customer Service
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disappointed

Unhappy

18% Delivery
Feelings:

Frustrated

Disappointed

Furious

Annoyed

18% Communication
Feelings:

Unsatisfied

Annoyed

Furious

Frustrated

9% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

9% Quality of product
Feelings:

Annoyed

Unhappy

Unsatisfied

9% Financial Loss
Feelings:

Annoyed

Unhappy

Unsatisfied

Home & Garden Customers

Most talked about by Home & Garden customers

High
Low

How this makes Home & Garden customers feel

High
Low
36% Customer Service
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disappointed

Unhappy

18% Delivery
Feelings:

Frustrated

Disappointed

Furious

Annoyed

18% Communication
Feelings:

Unsatisfied

Annoyed

Furious

Frustrated

9% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

9% Quality of product
Feelings:

Annoyed

Unhappy

Unsatisfied

9% Financial Loss
Feelings:

Annoyed

Unhappy

Unsatisfied

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  1. The Range

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