A customer experience about The Range

Status: Approved

#Delivery #CustomerService  Annoyed Frustrated Disappointed 

Kindly shared by Anonymous

What happened

Ordered garden furniture in March. Now expecting it to be delivered in September. Cannot contact customer service by phone or email

What I wish had happened

Either they talk to me and give me realistic answers or refund money with inty

Where this happened

In Person

The Range Customers

Most talked about by The Range customers

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Low

How this makes The Range customers feel

High
Low
36% Customer Service
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disappointed

Unhappy

18% Delivery
Feelings:

Frustrated

Disappointed

Furious

Annoyed

18% Communication
Feelings:

Unsatisfied

Annoyed

Furious

Frustrated

9% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

9% Quality of product
Feelings:

Annoyed

Unhappy

Unsatisfied

9% Financial Loss
Feelings:

Annoyed

Unhappy

Unsatisfied

Home & Garden Customers

Most talked about by Home & Garden customers

High
Low

How this makes Home & Garden customers feel

High
Low
36% Customer Service
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disappointed

Unhappy

18% Delivery
Feelings:

Frustrated

Disappointed

Furious

Annoyed

18% Communication
Feelings:

Unsatisfied

Annoyed

Furious

Frustrated

9% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

9% Quality of product
Feelings:

Annoyed

Unhappy

Unsatisfied

9% Financial Loss
Feelings:

Annoyed

Unhappy

Unsatisfied

Most positive experiences about Home & Garden companies

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Low
  1. The Range

Least positive experiences about Home & Garden companies

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Low
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