A customer experience about The Range

Status: Approved

#Delivery #CustomerService  Annoyed Frustrated Disappointed 

Kindly shared by Anonymous

What happened

Ordered garden furniture in March. Now expecting it to be delivered in September. Cannot contact customer service by phone or email

What I wish had happened

Either they talk to me and give me realistic answers or refund money with inty

Where this happened

In Person

The Range Customers

Most talked about by The Range customers

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Low

How this makes The Range customers feel

High
Low
36% Customer Service
Feelings:

Annoyed

Unsatisfied

Frustrated

Disappointed

Unhappy

Furious

21% Communication
Feelings:

Frustrated

Unsatisfied

Annoyed

Disappointed

Furious

14% Delivery
Feelings:

Furious

Disappointed

Frustrated

Annoyed

7% Returns
Feelings:

Unsatisfied

Annoyed

Frustrated

7% Quality of product
Feelings:

Annoyed

Unsatisfied

Unhappy

7% Financial Loss
Feelings:

Unsatisfied

Unhappy

Annoyed

7% Delay
Feelings:

Frustrated

Unsatisfied

Disappointed

Home & Garden Customers

Most talked about by Home & Garden customers

High
Low

How this makes Home & Garden customers feel

High
Low
31% Customer Service
Feelings:

Frustrated

Unsatisfied

Annoyed

Disappointed

Furious

Unhappy

19% Communication
Feelings:

Unsatisfied

Frustrated

Disappointed

Annoyed

Furious

13% Delivery
Feelings:

Furious

Disappointed

Frustrated

Annoyed

13% Quality of product
Feelings:

Frustrated

Unsatisfied

Unhappy

Annoyed

13% Financial Loss
Feelings:

Unsatisfied

Unhappy

Annoyed

Let down

6% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

6% Delay
Feelings:

Frustrated

Unsatisfied

Disappointed

Most positive experiences about Home & Garden companies

High
Low
  1. The Range
  2. Uk Garden Buildings (Rugeley) Ltd
  3. Safestyle

Least positive experiences about Home & Garden companies

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