A customer experience about Uk Garden Buildings (Rugeley) Ltd

Status: Approved

#FinancialLoss  Let down 

Kindly shared by Anonymous

What happened

The shed was delivered 4.5 months after ordering,the base I had put down was not right they could not erect the shed as the wood I had put down was running the wrong way I was not given a plan on how the shed was built I did not know the way that they built it now they want to charge me for the return.I have already paid a vast amount for the shed it was not my fault that I did not know how they’re shed was built as I had no plan to work from.

What I wish had happened

I wish that they would have given me a floor plan of the shed.

Where this happened

In Person

Uk Garden Buildings (Rugeley) Ltd Customers

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How this makes Uk Garden Buildings (Rugeley) Ltd customers feel

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100% Financial Loss
Feelings:

Let down

Home & Garden Customers

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How this makes Home & Garden customers feel

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33% Customer Service
Feelings:

Frustrated

Unsatisfied

Annoyed

Disappointed

Furious

Unhappy

20% Communication
Feelings:

Unsatisfied

Frustrated

Annoyed

Disappointed

Furious

13% Delivery
Feelings:

Frustrated

Disappointed

Furious

Annoyed

13% Financial Loss
Feelings:

Annoyed

Let down

Unhappy

Unsatisfied

7% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

7% Quality of product
Feelings:

Annoyed

Unhappy

Unsatisfied

7% Delay
Feelings:

Frustrated

Unsatisfied

Disappointed

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