Kindly shared by T. Beddoes
What happened
terrible experience
What I wish had happened
that i had never gone there
Where this happened
In Person - liverpool street
Specsavers Customers
Most talked about by Specsavers customers
High
Low
How this makes Specsavers customers feel
High
Low
25% Service
Feelings:
Delighted
Pleased
Happy
Grateful
25% Communication
Feelings:
Pleased
Delighted
Grateful
Happy
13% Expectations Exceeded
Feelings:
Grateful
Pleased
Delighted
13% Customer Service
Feelings:
Frustrated
Disappointed
Let down
13% Embarrassment
Feelings:
Frustrated
Disappointed
Let down
13% Rudeness
Feelings:
Let down
Disappointed
Frustrated
Optician Customers
Most talked about by Optician customers
High
Low
How this makes Optician customers feel
High
Low
25% Service
Feelings:
Delighted
Pleased
Happy
Grateful
25% Communication
Feelings:
Pleased
Delighted
Grateful
Happy
13% Expectations Exceeded
Feelings:
Grateful
Pleased
Delighted
13% Customer Service
Feelings:
Frustrated
Disappointed
Let down
13% Embarrassment
Feelings:
Frustrated
Disappointed
Let down
13% Rudeness
Feelings:
Let down
Disappointed
Frustrated