A customer experience about Specsavers

Status: Approved

#CustomerService #Embarrassment #Rudeness  Frustrated Disappointed Let down 

Kindly shared by T. Beddoes

What happened

terrible experience

What I wish had happened

that i had never gone there

Where this happened

In Person - liverpool street

Specsavers Customers

Most talked about by Specsavers customers

High
Low

How this makes Specsavers customers feel

High
Low
25% Service
Feelings:

Delighted

Pleased

Happy

Grateful

25% Communication
Feelings:

Delighted

Pleased

Grateful

Happy

13% Expectations Exceeded
Feelings:

Delighted

Grateful

Pleased

13% Customer Service
Feelings:

Frustrated

Disappointed

Let down

13% Embarrassment
Feelings:

Frustrated

Disappointed

Let down

13% Rudeness
Feelings:

Frustrated

Disappointed

Let down

Optician Customers

Most talked about by Optician customers

High
Low

How this makes Optician customers feel

High
Low
25% Service
Feelings:

Delighted

Pleased

Happy

Grateful

25% Communication
Feelings:

Delighted

Pleased

Grateful

Happy

13% Expectations Exceeded
Feelings:

Delighted

Grateful

Pleased

13% Customer Service
Feelings:

Frustrated

Disappointed

Let down

13% Embarrassment
Feelings:

Frustrated

Disappointed

Let down

13% Rudeness
Feelings:

Frustrated

Disappointed

Let down

Most positive experiences about Optician companies

High
Low
  1. Specsavers

Least positive experiences about Optician companies

High
Low
  1. Specsavers