Costa Coffee

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Costa Coffee Customers

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Coffee Shop Customers

Most talked about by Coffee Shop customers

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Low

How this makes Coffee Shop customers feel

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Low
40% Inconvenienced
Feelings:

Annoyed

Let down

Unsatisfied

Frustrated

Disappointed

20% Financial Loss
Feelings:

Annoyed

Let down

Unsatisfied

20% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

20% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Most positive experiences about Coffee Shop companies

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Low
  1. Starbucks
  2. Notes Coffee

Least positive experiences about Coffee Shop companies

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