Notes Coffee

Recent great
experiences :)

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Recent not so great
experiences :(

  • Over the weekend, I visited Notes Coffee & Bar in St Martin's Lane, Covent Garden, London. The service was horrendous! The queue was absolutely ridiculous and after waiting over fifteen minutes becaus...

Notes Coffee Customers

Most talked about by Notes Coffee customers

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How this makes Notes Coffee customers feel

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Low
33% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

33% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

33% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Coffee Shop Customers

Most talked about by Coffee Shop customers

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Low

How this makes Coffee Shop customers feel

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Low
40% Inconvenienced
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

20% Financial Loss
Feelings:

Annoyed

Let down

Unsatisfied

20% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

20% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Most positive experiences about Coffee Shop companies

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  1. Starbucks
  2. Notes Coffee

Least positive experiences about Coffee Shop companies

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N Elgadi - Status: Approved

What happened

Over the weekend, I visited Notes Coffee & Bar in St Martin's Lane, Covent Garden, London. The service was horrendous! The queue was absolutely ridiculous and after waiting over fifteen minutes because the cashier was using a card machine that did not work, I was met with no apology for being made t...

What I wish had happened

Whilst waiting in the queue, another staff member could have either come up to the customers and apologised for the delay, explained the reason for the delay, or at least taken our orders so they could have made a start on our coffees. Also, it would have been nice if the chalk board menu behind th...

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