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What happened
Over the weekend, I visited Notes Coffee & Bar in St Martin's Lane, Covent Garden, London. The service was horrendous! The queue was absolutely ridiculous and after waiting over fifteen minutes because the cashier was using a card machine that did not work, I was met with no apology for being made t...
What I wish had happened
Whilst waiting in the queue, another staff member could have either come up to the customers and apologised for the delay, explained the reason for the delay, or at least taken our orders so they could have made a start on our coffees. Also, it would have been nice if the chalk board menu behind th...