A compliment about Santander

Status: Approved

#ExpectationsExceeded #Service #Delivery  Satisfied 

Kindly shared by Anonymous

What happened

When opening my all in one credit card account I asked for a balance transfer to close an existing credit card. Santander happened to do this twice in error. Raised a complaint, it was resolved within 7 days and as a gesture of goodwill I was offered £100.00. Complaint was resolved in a timely manner and compensation was offered to bring to a close. Great customer service!

The impact it had

Mistakes are going to happen but its how they are resolved that makes the difference.

Where this happened

On the phone - 0800 912 3123

Santander Customers

Most talked about by Santander customers

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How this makes Santander customers feel

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17% Expectations Exceeded
Feelings:

Satisfied

17% Service
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Satisfied

17% Delivery
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Satisfied

17% Customer Service
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Disappointed

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Frustrated

17% Communication
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Frustrated

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Anxious

17% Delay
Feelings:

Disappointed

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Finance Customers

Most talked about by Finance customers

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How this makes Finance customers feel

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22% Customer Service
Feelings:

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Furious

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11% Expectations Exceeded
Feelings:

Satisfied

11% Service
Feelings:

Satisfied

11% Delivery
Feelings:

Satisfied

11% Communication
Feelings:

Frustrated

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Anxious

11% Delay
Feelings:

Disappointed

Anxious

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11% Embarrassment
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Furious

Sad

Anxious

11% Financial Loss
Feelings:

Sad

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Furious

Most complained about Finance companies

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  1. Santander
  2. Nationwide

Most complimented Finance companies

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  1. Santander