A customer experience about Santander

Status: Approved

#ExpectationsExceeded #Service #Delivery  Satisfied 

Kindly shared by Anonymous

What happened

When opening my all in one credit card account I asked for a balance transfer to close an existing credit card. Santander happened to do this twice in error. Raised a complaint, it was resolved within 7 days and as a gesture of goodwill I was offered £100.00. Complaint was resolved in a timely manner and compensation was offered to bring to a close. Great customer service!

The impact it had

Mistakes are going to happen but its how they are resolved that makes the difference.

Where this happened

On the phone - 0800 912 3123

Santander Customers

Most talked about by Santander customers

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How this makes Santander customers feel

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17% Expectations Exceeded
Feelings:

Satisfied

17% Service
Feelings:

Satisfied

17% Delivery
Feelings:

Satisfied

17% Customer Service
Feelings:

Disappointed

Anxious

Frustrated

17% Communication
Feelings:

Disappointed

Anxious

Frustrated

17% Delay
Feelings:

Disappointed

Anxious

Frustrated

Finance Customers

Most talked about by Finance customers

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Low

How this makes Finance customers feel

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25% Customer Service
Feelings:

Disappointed

Frustrated

Furious

Anxious

Sad

17% Communication
Feelings:

Frustrated

Disappointed

Anxious

Furious

17% Delay
Feelings:

Disappointed

Frustrated

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Furious

8% Expectations Exceeded
Feelings:

Satisfied

8% Service
Feelings:

Satisfied

8% Delivery
Feelings:

Satisfied

8% Embarrassment
Feelings:

Furious

Sad

Anxious

8% Financial Loss
Feelings:

Anxious

Sad

Furious

Most positive experiences about Finance companies

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Least positive experiences about Finance companies

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  1. Santander
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