Kindly shared by R. White
What happened
Had to buy a new battery for my wife's car and went online to check the price and order. As the nearest branch is literally around the corner, went straight to the branch to buy, only to discover that the price 'in-branch' is £20 more than online! I mentioned this to the manager and he explained that it is annoying but a Head Office issue. What he did was come to my house and fix the battery! He didn't have to do that.
The impact it had
It basically saved me from fitting a battery that would have taken me half an hour & he did it in 10 minutes.
Where this happened
In Person
Kwik Fit Customers
Most talked about by Kwik Fit customers
High
Low
How this makes Kwik Fit customers feel
High
Low
50% Expectations Exceeded
Feelings:
Grateful
50% Service
Feelings:
Grateful
Happy
Automotive Customers
Most talked about by Automotive customers
High
Low
How this makes Automotive customers feel
High
Low
25% Financial Loss
Feelings:
Annoyed
Offended
Let down
25% Quality of product
Feelings:
Annoyed
Offended
Let down
25% Expectations Exceeded
Feelings:
Grateful
25% Service
Feelings:
Grateful
Happy