Kindly shared by Anonymous
What happened
I had a flat tyre so I had to get a new one. I couldn't buy it online at the cheaper price because I was stuck and needed a tyre immediately. I had to pay for a premium tyre as it was the only tyre they had to fit my vehicle. I emailed them and explained what had happened and they refunded me the difference.
The impact it had
It made my day.
Where this happened
On the Internet
Kwik Fit Customers
Most talked about by Kwik Fit customers
High
Low
How this makes Kwik Fit customers feel
High
Low
50% Expectations Exceeded
Feelings:
Grateful
50% Service
Feelings:
Grateful
Happy
Automotive Customers
Most talked about by Automotive customers
High
Low
How this makes Automotive customers feel
High
Low
25% Financial Loss
Feelings:
Annoyed
Offended
Let down
25% Quality of product
Feelings:
Annoyed
Offended
Let down
25% Expectations Exceeded
Feelings:
Grateful
25% Service
Feelings:
Grateful
Happy