A customer experience about Arriva Bus

Status: Approved

#Rudeness #CustomerService #FinancialLoss  Frustrated Annoyed Disappointed 

Kindly shared by Anonymous

What happened

I got on the bus in the morning and asked for a return and the bus driver gave me a single. So I asked politely and said can I get a return as that is what I asked for and he was just being really rude and said I did ask you that, when I didn’t even hear him and if I didn’t hear him he should of repeated himself. And because he got it all muddled up he got the change wrong so I gave him £3 and my child return cost £2.20 and he only gave me 10p change which is completely wrong. And because of him I couldn’t afford to get any school meals and had to go the whole day without eating as I needed that money. I am definitely not happy with this experience. There was no need to be rude and then my friend got on the bus as well and she got her words all muddled up as she suffers from anxiety but then she said where she was going and he was still really rude and moody and gave the wrong change to her as well

What I wish had happened

I wish the bus driver had been a bit more nicer to me and my friend. And I wish that he would actually concentrate and do his job properly because he didn’t give me the right change. He just shouldn’t of been rude in the first place and should have more manners especially to his passengers.

Where this happened

In Person - Shoebury Sports Centre

Arriva Bus Customers

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How this makes Arriva Bus customers feel

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Low
33% Rudeness
Feelings:

Frustrated

Annoyed

Disappointed

33% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

33% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Public Transport Customers

Most talked about by Public Transport customers

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How this makes Public Transport customers feel

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20% Service
Feelings:

Happy

Satisfied

Grateful

20% Quality
Feelings:

Happy

Satisfied

Grateful

20% Rudeness
Feelings:

Frustrated

Annoyed

Disappointed

20% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

20% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Most positive experiences about Public Transport companies

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  1. Arriva Bus

Least positive experiences about Public Transport companies

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