Arriva Bus

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  • I got on the bus in the morning and asked for a return and the bus driver gave me a single. So I asked politely and said can I get a return as that is what I asked for and he was just being really rud...

Arriva Bus Customers

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33% Rudeness
Feelings:

Frustrated

Annoyed

Disappointed

33% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

33% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Public Transport Customers

Most talked about by Public Transport customers

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How this makes Public Transport customers feel

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20% Service
Feelings:

Happy

Satisfied

Grateful

20% Quality
Feelings:

Happy

Satisfied

Grateful

20% Rudeness
Feelings:

Frustrated

Annoyed

Disappointed

20% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

20% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Most positive experiences about Public Transport companies

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  1. Arriva Bus

Least positive experiences about Public Transport companies

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  1. Govia Thameslink Railway

M Chapman - Status: Approved

What happened

I got on the bus in the morning and asked for a return and the bus driver gave me a single. So I asked politely and said can I get a return as that is what I asked for and he was just being really rude and said I did ask you that, when I didn’t even hear him and if I didn’t hear him he should of...

What I wish had happened

I wish the bus driver had been a bit more nicer to me and my friend. And I wish that he would actually concentrate and do his job properly because he didn’t give me the right change. He just shouldn’t of been rude in the first place and should have more manners especially to his passengers.

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