A customer experience about Boots

Status: Approved

#FinancialLoss #Returns #Inconvenienced  Annoyed Frustrated Unsatisfied 

Kindly shared by Anonymous

What happened

Ordered for store delivery on 25th October. Delivered to store later than told told it would automatically be sent back. 3rd December still no refund.

What I wish had happened

Refund quicker or deliver to store faster. After all until this I spent around £50 per month for the past 16 years. Boots loss Superdrugs gain. Superdrug even if same owners always on time and great customer service. You can't hardly speak to anyone at boots.

Where this happened

On the Internet

Boots Customers

Most talked about by Boots customers

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Low

How this makes Boots customers feel

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Low
29% Financial Loss
Feelings:

Unsatisfied

Frustrated

Annoyed

Displeased

Let down

14% Service
Feelings:

Special

Happy

14% Quality of product
Feelings:

Displeased

Let down

Unsatisfied

14% Customer Service
Feelings:

Let down

Displeased

Unsatisfied

14% Returns
Feelings:

Annoyed

Frustrated

Unsatisfied

14% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

Beauty Customers

Most talked about by Beauty customers

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Low

How this makes Beauty customers feel

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Low
23% Customer Service
Feelings:

Unsatisfied

Annoyed

Frustrated

Displeased

Let down

Disappointed

23% Financial Loss
Feelings:

Unsatisfied

Annoyed

Frustrated

Disappointed

Let down

Displeased

15% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Unsatisfied

8% Service
Feelings:

Special

Happy

8% Quality of product
Feelings:

Let down

Displeased

Unsatisfied

8% Returns
Feelings:

Unsatisfied

Frustrated

Annoyed

8% Inconvenienced
Feelings:

Unsatisfied

Frustrated

Annoyed

8% Rudeness
Feelings:

Unsatisfied

Frustrated

Annoyed

Most positive experiences about Beauty companies

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  1. Boots
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Least positive experiences about Beauty companies

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Low
  1. Boots
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