Boots

Recent great
experiences :)

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Recent not so great
experiences :(

  • Ordered for store delivery on 25th October. Delivered to store later than told told it would automatically be sent back. 3rd December still no refund.

Boots Customers

Most talked about by Boots customers

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Low

How this makes Boots customers feel

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Low
29% Financial Loss
Feelings:

Unsatisfied

Displeased

Annoyed

Frustrated

Let down

14% Service
Feelings:

Happy

Special

14% Quality of product
Feelings:

Unsatisfied

Let down

Displeased

14% Customer Service
Feelings:

Unsatisfied

Let down

Displeased

14% Returns
Feelings:

Annoyed

Frustrated

Unsatisfied

14% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

Beauty Customers

Most talked about by Beauty customers

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Low

How this makes Beauty customers feel

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Low
20% Customer Service
Feelings:

Unsatisfied

Annoyed

Frustrated

Let down

Displeased

20% Financial Loss
Feelings:

Unsatisfied

Displeased

Annoyed

Frustrated

Let down

10% Service
Feelings:

Happy

Special

10% Quality of product
Feelings:

Unsatisfied

Let down

Displeased

10% Returns
Feelings:

Annoyed

Frustrated

Unsatisfied

10% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

10% Rudeness
Feelings:

Frustrated

Unsatisfied

Annoyed

10% Communication
Feelings:

Annoyed

Frustrated

Unsatisfied

Most positive experiences about Beauty companies

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  1. Boots
  2. Lloyds Pharmacy

Least positive experiences about Beauty companies

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  1. Boots

P Motson - Status: Approved

What happened

Ordered for store delivery on 25th October. Delivered to store later than told told it would automatically be sent back. 3rd December still no refund.

What I wish had happened

Refund quicker or deliver to store faster. After all until this I spent around £50 per month for the past 16 years. Boots loss Superdrugs gain. Superdrug even if same owners always on time and great customer service. You can't hardly speak to anyone at boots.

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