A complaint about P4D

Status: Approved

#FinancialLoss #Fraud #Inconvenienced  Furious Disgusted Frustrated 

Kindly shared by M. Lewis

What happened

I bought an expensive (nearly £2k) kitchen extractor, which didn't fit, and needed to be returned. A Google search led me to P4D for a pallet collection and delivery service. All seemed fine, simple booking process online, and they came when expected and collected. But the item never reached its delivery destination. When contacted, P4D claimed it was never collected! After much pursuing, they admitted they sub'd the job out to Pallex, and it was Pallex who claimed it was never collected, so nothing P4D can do. This is an outright theft scam! I am incandescent at this treatment. Neither company has done anything to address the matter, have simply denied all responsibility, and I am out of pocket nearly £2k!

What I wish had happened

In the first place they should have delivered the item to the address they were contracted to do (or indeed anywhere I could get access to it!). But having 'lost' the item, they should have apologised, and compensated me for my loss under their care. And tbh, the people who collected the item and stole it should be reported to the police. Pallex know exactly who they are. I have an exact date & time of the collection. They know who was on that route at that time. This is not a hard crime to solve!

Where this happened

In Person

P4D Customers

Most talked about by P4D customers

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Low

How this makes P4D customers feel

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Low
33% Financial Loss
Feelings:

Furious

Disgusted

Frustrated

33% Fraud
Feelings:

Disgusted

Frustrated

Furious

33% Inconvenienced
Feelings:

Furious

Disgusted

Frustrated

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

17% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Disgusted

Anxious

12% Financial Loss
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Annoyed

Surprised

Anxious

11% Delay
Feelings:

Furious

Frustrated

Let down

Annoyed

Disappointed

Anxious

Miffed

9% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Miffed

6% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

4% Other
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Surprised

Disgusted

3% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Anxious

1% Delivery
Feelings:

Delighted

Grateful

Satisfied

1% Communication
Feelings:

Delighted

Grateful

Satisfied

1% Service
Feelings:

Satisfied

Delighted

Grateful

1% Quality of product
Feelings:

Annoyed

Let down

Furious

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

Most complained about Delivery Service companies

High
Low
  1. Hermes
  2. P4D

Most complimented Delivery Service companies

High
Low
  1. DPD