A customer experience about P4D

Status: Approved

#FinancialLoss #Fraud #Inconvenienced  Furious Disgusted Frustrated 

Kindly shared by M. Lewis

What happened

I bought an expensive (nearly £2k) kitchen extractor, which didn't fit, and needed to be returned. A Google search led me to P4D for a pallet collection and delivery service. All seemed fine, simple booking process online, and they came when expected and collected. But the item never reached its delivery destination. When contacted, P4D claimed it was never collected! After much pursuing, they admitted they sub'd the job out to Pallex, and it was Pallex who claimed it was never collected, so nothing P4D can do. This is an outright theft scam! I am incandescent at this treatment. Neither company has done anything to address the matter, have simply denied all responsibility, and I am out of pocket nearly £2k!

What I wish had happened

In the first place they should have delivered the item to the address they were contracted to do (or indeed anywhere I could get access to it!). But having 'lost' the item, they should have apologised, and compensated me for my loss under their care. And tbh, the people who collected the item and stole it should be reported to the police. Pallex know exactly who they are. I have an exact date & time of the collection. They know who was on that route at that time. This is not a hard crime to solve!

Where this happened

In Person

P4D Customers

Most talked about by P4D customers

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How this makes P4D customers feel

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Low
33% Financial Loss
Feelings:

Furious

Disgusted

Frustrated

33% Fraud
Feelings:

Furious

Disgusted

Frustrated

33% Inconvenienced
Feelings:

Furious

Disgusted

Frustrated

Delivery Service Customers

Most talked about by Delivery Service customers

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Low

How this makes Delivery Service customers feel

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27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Confused

Sad

Miffed

Other

Saddened

Offended

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Other

Offended

Displeased

Saddened

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unsatisfied

Unhappy

Anxious

Sad

Surprised

10% Delay
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Disgusted

Unsatisfied

Confused

Other

Anxious

Displeased

Miffed

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Unsatisfied

Confused

Miffed

Offended

Unhappy

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Annoyed

Sad

Let down

Unhappy

3% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Unhappy

Unsatisfied

Furious

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Surprised

Disgusted

Unhappy

2% Embarrassment
Feelings:

Frustrated

Annoyed

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Special

Delighted

1% Quality of product
Feelings:

Frustrated

Disappointed

Unsatisfied

Furious

Annoyed

Let down

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Happy

Special

Delighted

Grateful

0% Service
Feelings:

Grateful

Satisfied

Delighted

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Least positive experiences about Delivery Service companies

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  1. DPD
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