Kindly shared by K. Tanner
What happened
Very clearly the delivery driver couldn't be bothered to come up our very small alleyway to deliver my parcel (which contains live plants which will perish very soon!). No note left, just an update on the system to say we weren't in... during a lockdown (very much indoors, have been for 19 days!). Absolutely no way to contact anyone apart from through automated systems so get nothing back. Apparently will have a delivery retried on 'next working day'. If that is on Monday my plants will have died by then...
What I wish had happened
The address included a phone number, perhaps even just a real attempt to deliver the parcel in the first place would have been good. But since then, having some form of *actual* customer service. There is no way for me to get answers and I've spent hours trying and googling phone numbers which all end up funnelling back to a virtual responder.
Where this happened
Via the post
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