A customer experience about Hermes

Status: Approved

#FinancialLoss #Fraud #Delivery  Disgusted 

Kindly shared by Anonymous

What happened

Parcel was picked up from my house for delivery and hasn't been traced since

What I wish had happened

Some acknowledgment from the company that they got my emails and are at least checking with the local depot where it was dropped off . My complaint is just one of hundreds

Where this happened

Other - Courier service . Was picked up from my home but never delivered

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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Furious

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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Offended

20% Customer Service
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12% Financial Loss
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10% Delay
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Anxious

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Unsatisfied

9% Communication
Feelings:

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7% Inconvenienced
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Furious

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Anxious

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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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Special

1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
Feelings:

Delighted

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Satisfied

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Least positive experiences about Delivery Service companies

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