A customer experience about Hermes

Status: Approved

#Delivery #FinancialLoss #Fraud  Disgusted Frustrated Furious 

Kindly shared by W. Evans

What happened

They are continually losing parcels or not delivering on time There is no communication or updates

What I wish had happened

For my parcels to arrive and to be able to speak to someone when things are going wrong

Where this happened

Other - Ordered online and got messages saying it was with my local courier and would be delivered that day between a certain time....did not happen or the next day or the next day ....still waiting no updates and noone to contact.

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

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Miffed

Sad

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Other

20% Customer Service
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Furious

Let down

Disappointed

Disgusted

Unsatisfied

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Other

14% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Let down

Unsatisfied

Unhappy

Anxious

Surprised

Sad

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Anxious

Miffed

Disgusted

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Confused

Other

9% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Saddened

6% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Miffed

Confused

Unsatisfied

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Unsatisfied

Anxious

Disappointed

Unhappy

3% Fraud
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Unhappy

Annoyed

2% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Delivery
Feelings:

Grateful

Pleased

Happy

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Miffed

Saddened

Other

Offended

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

Confused

Offended

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unsatisfied

Anxious

Unhappy

Surprised

Sad

10% Delay
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Disgusted

Anxious

Miffed

Displeased

Confused

Other

Unsatisfied

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

Confused

Unsatisfied

Offended

Unhappy

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Let down

Unhappy

Annoyed

Sad

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Surprised

Unhappy

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Delighted

Grateful

Happy

Special

0% Service
Feelings:

Delighted

Grateful

Satisfied

Most positive experiences about Delivery Service companies

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Least positive experiences about Delivery Service companies

High
Low
  1. DPD
  2. Hermes