A complaint about Hermes

Status: Approved

#Delivery #CustomerService #Communication  Furious Frustrated Disappointed 

Kindly shared by Anonymous

What happened

Hermes have lost some of my parcels

What I wish had happened

For Hermes to have delivered the items and for them to have a better way of contacting them when their service breaks down

Where this happened

Other - Delivery collection

Hermes Customers

Most talked about by Hermes customers

High
Low

How this makes Hermes customers feel

High
Low
27% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Miffed

19% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Anxious

13% Financial Loss
Feelings:

Frustrated

Furious

Disappointed

Disgusted

Annoyed

Surprised

Anxious

12% Delay
Feelings:

Furious

Frustrated

Let down

Disappointed

Annoyed

Miffed

Anxious

9% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Miffed

Anxious

5% Communication
Feelings:

Frustrated

Disappointed

Furious

Annoyed

Let down

5% Other
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Surprised

Disgusted

4% Returns
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Anxious

4% Fraud
Feelings:

Disgusted

Furious

Disappointed

Frustrated

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
25% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

18% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Anxious

13% Financial Loss
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Annoyed

Surprised

Anxious

11% Delay
Feelings:

Furious

Frustrated

Let down

Annoyed

Disappointed

Miffed

Anxious

10% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Miffed

Anxious

5% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

5% Communication
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

5% Other
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Surprised

Disgusted

4% Returns
Feelings:

Frustrated

Annoyed

Furious

Let down

Anxious

Disappointed

1% Delivery
Feelings:

Delighted

Grateful

Satisfied

1% Communication
Feelings:

Delighted

Grateful

Satisfied

1% Service
Feelings:

Delighted

Grateful

Satisfied

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

Most complained about Delivery Service companies

High
Low
  1. Hermes
  2. P4D

Most complimented Delivery Service companies

High
Low
  1. DPD