A complaint about Amazon

Status: Approved

#FinancialLoss #CustomerService #Qualityofproduct  Furious Disgusted Frustrated 

Kindly shared by M. Catherine Kilbride

What happened

Last September I bought a 3 seater swing seat at the cost of £319.99, the seat was kept in the shed all winter, the seat came out when the sun came out about a June, myself and my husband sat.on it to have a cup of tea,(ages 71 and 73) definitely not overweight. When we sat down I heard a ripping sound and then I ended on the ground, my husband is quicker than me and he managed to help me up. I contacted the firm and their response was “the swing seat is guaranteed for 6 months and my guaranteed has ended,, they are very sorry. Can you please help

What I wish had happened

Either my money back or a replacement

Where this happened

On the Internet

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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16% Customer Service
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Furious

Disgusted

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Miffed

16% Delivery
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16% Expectations Exceeded
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11% Delay
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11% Service
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5% Delivery
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5% Financial Loss
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5% Quality of product
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Furious

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5% Inconvenienced
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Miffed

Annoyed

5% Rudeness
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Disgusted

Furious

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5% Communication
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Delighted

Online Retailer Customers

Most talked about by Online Retailer customers

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How this makes Online Retailer customers feel

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21% Customer Service
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Annoyed

Furious

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Miffed

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14% Delivery
Feelings:

Annoyed

Let down

Miffed

Furious

14% Delay
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Annoyed

Furious

Let down

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11% Expectations Exceeded
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Pleased

Satisfied

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7% Financial Loss
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Furious

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7% Inconvenienced
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Miffed

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Annoyed

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7% Service
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Satisfied

Happy

Delighted

Pleased

4% Delivery
Feelings:

Pleased

Satisfied

Happy

4% Quality of product
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Furious

Disgusted

Frustrated

4% Communication
Feelings:

Annoyed

Anxious

Scared

4% Rudeness
Feelings:

Disgusted

Furious

Annoyed

4% Communication
Feelings:

Delighted

Most complained about Online Retailer companies

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  1. Amazon
  2. Wish
  3. Moo

Most complimented Online Retailer companies

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  1. Amazon