Down Your Highstreet

Empowering positive change
for you, our customers

Why Customer Service Action?

DownYourHighStreet.com has committed to ensuring that its customers are at the heart of everything it does and has decided to partner with Customer Service Action the respected and independent platform where customers can share their own customer experiences whether good or bad.

Because Customer Service Action are independent of DownYourHighStreet.com, this ensures that DownYourHighStreet.com can truly understand what experience their customers are getting, and that customers can trust what other customers are saying about them.

By sharing their experience, it gives customers a real voice. You can describe what it was that went well or not so well and this can help DownYourHighStreet.com to focus on where they can be better or celebrate great service.

A message from Dan Whytock, Founder

Dan Whytock

"Your support and custom matters greatly to us all at DownYourHighStreet.com. This is why we are collaborating with Customer Service Action to improve the way we hear what you have to say about how we (and our sellers) serve you.

Every seller on DownYourHighStreet.com is an Independent shop on the High Street somewhere in the UK, so when you enquire about goods or a delivery you’re often speaking direct to the shop owner and they care greatly about your purchase.

This level of care is just as important to us in the way that we handle things between you and them. With your help we look forward to serving you better than ever and keeping the High Street thriving."

- Dan Whytock, Founder, DownYourHighStreet.com

Recent great
experiences :)

Recent not so great
experiences :(

  • I ordered a product a week ago and the money has gone out of my account but it still doesn’t seem to have been shipped and I can’t seem to track the order.
  • S Advertised by you as the WHITE vinyl (with photo) when it was the standard black edition.

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High
Low

How this makes Downyourhighstreet.com customers feel

High
Low
18% Delivery
Feelings:

Delighted

Pleased

Satisfied

18% Financial Loss
Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

9% Service
Feelings:

Pleased

Satisfied

9% Expectations Exceeded
Feelings:

Pleased

Satisfied

9% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

9% Returns
Feelings:

Uneasy

9% Other
Feelings:

Disappointed

Let down

Put out

9% Quality of product
Feelings:

Let down

Put out

Disappointed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disgusted

Miffed

Disappointed

Let down

Anxious

Scared

15% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

13% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Miffed

Put out

Disgusted

Anxious

10% Delay
Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

8% Communication
Feelings:

Annoyed

Disappointed

Anxious

Frustrated

Let down

Scared

Furious

7% Inconvenienced
Feelings:

Disappointed

Annoyed

Frustrated

Unhappy

Unsatisfied

Furious

Miffed

Let down

7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

6% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

6% Delivery
Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product
Feelings:

Furious

Disgusted

Disappointed

Frustrated

Let down

Put out

3% Other
Feelings:

Furious

Let down

Disgusted

Put out

Annoyed

Disappointed

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Rudeness
Feelings:

Furious

Annoyed

Disgusted

1% Returns
Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com

J Marshall - Status: Approved

What happened

I ordered a product a week ago and the money has gone out of my account but it still doesn’t seem to have been shipped and I can’t seem to track the order.

What I wish had happened

I’d like to know where my purchase is!!

S

S BAIN - Status: Approved

What happened

Advertised by you as the WHITE vinyl (with photo) when it was the standard black edition.

What I wish had happened

That the right item had been dispatched as advertised.

A

A Alexander - Status: Approved

What happened

Bought an iPad holder and was really impressed with the product, the price, the ease of using the website and the delivery service

The impact it had

I was pleased to find the product I wanted from an independent shop during the lockdown with all the high street shops closed

D

D obeng - Status: Approved

What happened

Tower of London

The impact it had

Positive impact