Why Customer Service Action?
DownYourHighStreet.com has committed to ensuring that its customers are at the heart of everything it does and has decided to partner with Customer Service Action the respected and independent platform where customers can share their own customer experiences whether good or bad.
Because Customer Service Action are independent of DownYourHighStreet.com, this ensures that DownYourHighStreet.com can truly understand what experience their customers are getting, and that customers can trust what other customers are saying about them.
By sharing their experience, it gives customers a real voice. You can describe what it was that went well or not so well and this can help DownYourHighStreet.com to focus on where they can be better or celebrate great service.
A message from Dan Whytock, Founder
"Your support and custom matters greatly to us all at DownYourHighStreet.com. This is why we are collaborating with Customer Service Action to improve the way we hear what you have to say about how we (and our sellers) serve you.
Every seller on DownYourHighStreet.com is an Independent shop on the High Street somewhere in the UK, so when you enquire about goods or a delivery you’re often speaking direct to the shop owner and they care greatly about your purchase.
This level of care is just as important to us in the way that we handle things between you and them. With your help we look forward to serving you better than ever and keeping the High Street thriving."
- Dan Whytock, Founder, DownYourHighStreet.com
Recent great
experiences :)
Recent not so great
experiences :(
Downyourhighstreet.com Customers
Most talked about by Downyourhighstreet.com customers
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Online Retailer Customers
Most talked about by Online Retailer customers
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Most positive experiences about Online Retailer companies
What happened
I ordered a product a week ago and the money has gone out of my account but it still doesn’t seem to have been shipped and I can’t seem to track the order.
What I wish had happened
I’d like to know where my purchase is!!
What happened
Advertised by you as the WHITE vinyl (with photo) when it was the standard black edition.
What I wish had happened
That the right item had been dispatched as advertised.
What happened
Sugacane Toys & Candy
What I wish had happened
Why take the order, send the order confirmation and payment then send an email nearly 5 days later to say it’s been cancelled?? Sloppy, very poor customer service and generally a bad customer experience.
What happened
Bought an iPad holder and was really impressed with the product, the price, the ease of using the website and the delivery service
The impact it had
I was pleased to find the product I wanted from an independent shop during the lockdown with all the high street shops closed
What happened
Fast delivery, hassle free and came well packaged. Items in immaculate condition. Well definitely be back
The impact it had
Got an item I'd been looking for for ages but was out of stock everywhere. Will have a happy daughter this Christmas