Down Your Highstreet

Empowering positive change
for you, our customers

Why Customer Service Action?

DownYourHighStreet.com has committed to ensuring that its customers are at the heart of everything it does and has decided to partner with Customer Service Action the respected and independent platform where customers can share their own customer experiences whether good or bad.

Because Customer Service Action are independent of DownYourHighStreet.com, this ensures that DownYourHighStreet.com can truly understand what experience their customers are getting, and that customers can trust what other customers are saying about them.

By sharing their experience, it gives customers a real voice. You can describe what it was that went well or not so well and this can help DownYourHighStreet.com to focus on where they can be better or celebrate great service.

A message from Dan Whytock, Founder

Dan Whytock

"Your support and custom matters greatly to us all at DownYourHighStreet.com. This is why we are collaborating with Customer Service Action to improve the way we hear what you have to say about how we (and our sellers) serve you.

Every seller on DownYourHighStreet.com is an Independent shop on the High Street somewhere in the UK, so when you enquire about goods or a delivery you’re often speaking direct to the shop owner and they care greatly about your purchase.

This level of care is just as important to us in the way that we handle things between you and them. With your help we look forward to serving you better than ever and keeping the High Street thriving."

- Dan Whytock, Founder, DownYourHighStreet.com

Recent great
experiences :)

  • A Bought an iPad holder and was really impressed with the product, the price, the ease of using the website and the delivery service
  • D Tower of London
  • Fast delivery, hassle free and came well packaged. Items in immaculate condition. Well definitely be back

Recent not so great
experiences :(

  • I ordered a product a week ago and the money has gone out of my account but it still doesn’t seem to have been shipped and I can’t seem to track the order.
  • S Advertised by you as the WHITE vinyl (with photo) when it was the standard black edition.
  • Sugacane Toys & Candy

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High
Low

How this makes Downyourhighstreet.com customers feel

High
Low
14% Delivery
Feelings:

Pleased

Happy

Delighted

Satisfied

14% Financial Loss
Feelings:

Annoyed

Let down

Frustrated

Disappointed

Unhappy

Put out

Displeased

14% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Confused

Unsatisfied

10% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

10% Customer Service
Feelings:

Annoyed

Unhappy

Frustrated

Disappointed

Unsatisfied

Confused

7% Service
Feelings:

Pleased

Satisfied

Happy

7% Delivery
Feelings:

Annoyed

Displeased

Frustrated

Disappointed

Let down

7% Delay
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Unsatisfied

Displeased

3% Returns
Feelings:

Uneasy

3% Other
Feelings:

Disappointed

Let down

Put out

3% Quality of product
Feelings:

Let down

Put out

Disappointed

3% Inconvenienced
Feelings:

Confused

Annoyed

Unhappy

3% Quality of product
Feelings:

Delighted

Pleased

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Disheartened

Put out

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

Insecure

Disgusted

Miffed

11% Delivery
Feelings:

Annoyed

Let down

Furious

Frustrated

Disappointed

Miffed

Unhappy

Unsatisfied

Displeased

Disgusted

Anxious

Disheartened

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Confused

Disheartened

7% Delay
Feelings:

Annoyed

Disappointed

Let down

Furious

Frustrated

Unsatisfied

Displeased

Anxious

Disgusted

Unhappy

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Displeased

Insecure

4% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Other
Feelings:

Annoyed

Disappointed

Let down

Disgusted

Displeased

Put out

Disheartened

Furious

2% Quality of product
Feelings:

Furious

Let down

Annoyed

Disgusted

Put out

Frustrated

Displeased

Disappointed

Unsatisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

1% Quality of product
Feelings:

Happy

Delighted

Pleased

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com

J Marshall - Status: Approved

What happened

I ordered a product a week ago and the money has gone out of my account but it still doesn’t seem to have been shipped and I can’t seem to track the order.

What I wish had happened

I’d like to know where my purchase is!!

S

S BAIN - Status: Approved

What happened

Advertised by you as the WHITE vinyl (with photo) when it was the standard black edition.

What I wish had happened

That the right item had been dispatched as advertised.

J Mason-Mills - Status: Approved

What happened

Sugacane Toys & Candy

What I wish had happened

Why take the order, send the order confirmation and payment then send an email nearly 5 days later to say it’s been cancelled?? Sloppy, very poor customer service and generally a bad customer experience.

A

A Alexander - Status: Approved

What happened

Bought an iPad holder and was really impressed with the product, the price, the ease of using the website and the delivery service

The impact it had

I was pleased to find the product I wanted from an independent shop during the lockdown with all the high street shops closed

D

D obeng - Status: Approved

What happened

Tower of London

The impact it had

Positive impact

B Taylor - Status: Approved

What happened

Fast delivery, hassle free and came well packaged. Items in immaculate condition. Well definitely be back

The impact it had

Got an item I'd been looking for for ages but was out of stock everywhere. Will have a happy daughter this Christmas