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Recent not so great
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Amazon Customers
Most talked about by Amazon customers
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Online Retailer Customers
Most talked about by Online Retailer customers
How this makes Online Retailer customers feel
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Most positive experiences about Online Retailer companies
What happened
I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
What I wish had happened
For the parcel not to have been dumped in my bin amongst our domestic rubbish - like in the greenhouse, like most delivery people leave it or maybe on the mat outside the front door in the rain like the earlier delivery!
What happened
I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it was lost and would reorder it and it would arrive before Christmas so on Christmas it had not arrived ...
What I wish had happened
That they had been honest with me if they had it wouldn't have ruined my partners Christmas
What happened
My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get through and your website won’t let me!
What I wish had happened
One I would have liked delivery of parcel! Two I would like to be able to access a refund
What happened
I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
The impact it had
Most companies make it really awkward to return a product. With service like this it inspires me with confidence to just order something and not worry about it not being suitable as I know they will deal with any issues quickly.
What happened
i received fast service product arrived fast and in perfect condition
The impact it had
made me want to use more often
What happened
They were very helpful.
The impact it had
It made me start typing up reviews.