Amazon

Recent Compliments :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
  • J i received fast service product arrived fast and in perfect condition
  • R They were very helpful.

Recent Complaints :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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18% Expectations Exceeded
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14% Service
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14% Customer Service
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14% Delivery
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9% Communication
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9% Delay
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5% Delivery
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5% Financial Loss
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5% Quality of product
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Furious

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5% Inconvenienced
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Miffed

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5% Rudeness
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Disgusted

Online Retailer Customers

Most talked about by Online Retailer customers

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How this makes Online Retailer customers feel

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18% Customer Service
Feelings:

Annoyed

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Let down

Disappointed

Miffed

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12% Expectations Exceeded
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Satisfied

Pleased

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12% Delivery
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12% Delay
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9% Service
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9% Financial Loss
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Annoyed

Let down

Furious

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6% Communication
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Happy

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6% Communication
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6% Inconvenienced
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3% Delivery
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Pleased

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3% Quality of product
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Furious

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3% Fraud
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Annoyed

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3% Rudeness
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Furious

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Most complained about Online Retailer companies

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Low
  1. Amazon
  2. Wish
  3. Moo
  4. Groupon

Most complimented Online Retailer companies

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  1. Amazon
M

M Morrison - Status: Approved

What happened

I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!

What I wish had happened

For the parcel not to have been dumped in my bin amongst our domestic rubbish - like in the greenhouse, like most delivery people leave it or maybe on the mat outside the front door in the rain like the earlier delivery!

K

K Russell - Status: Approved

What happened

I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it was lost and would reorder it and it would arrive before Christmas so on Christmas it had not arrived ...

What I wish had happened

That they had been honest with me if they had it wouldn't have ruined my partners Christmas

Fran - Status: Approved

What happened

My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get through and your website won’t let me!

What I wish had happened

One I would have liked delivery of parcel! Two I would like to be able to access a refund

K Hamil - Status: Approved

What happened

I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account

The impact it had

Most companies make it really awkward to return a product. With service like this it inspires me with confidence to just order something and not worry about it not being suitable as I know they will deal with any issues quickly.

J

j buckenham - Status: Approved

What happened

i received fast service product arrived fast and in perfect condition

The impact it had

made me want to use more often

R

R Morgan - Status: Approved

What happened

They were very helpful.

The impact it had

It made me start typing up reviews.