Amazon

Recent great
experiences :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
  • J i received fast service product arrived fast and in perfect condition
  • R They were very helpful.

Recent not so great
experiences :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

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Low
22% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Displeased

Unsatisfied

Furious

Disgusted

Disappointed

Disheartened

Miffed

Put out

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Disheartened

Furious

Unsatisfied

Put out

Insecure

Disgusted

12% Inconvenienced
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Disheartened

10% Delivery
Feelings:

Annoyed

Let down

Unhappy

Unsatisfied

Furious

Disappointed

Disheartened

Miffed

Frustrated

Displeased

6% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

6% Communication
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

6% Fraud
Feelings:

Frustrated

Annoyed

Unhappy

Disappointed

Let down

Displeased

Insecure

5% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

4% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

4% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Quality of product
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Displeased

Unsatisfied

2% Other
Feelings:

Annoyed

Displeased

Disappointed

Let down

Disheartened

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Disheartened

Put out

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

Insecure

Disgusted

Miffed

11% Delivery
Feelings:

Annoyed

Let down

Furious

Frustrated

Disappointed

Miffed

Unhappy

Unsatisfied

Displeased

Disgusted

Anxious

Disheartened

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Confused

Disheartened

7% Delay
Feelings:

Annoyed

Disappointed

Let down

Furious

Frustrated

Unsatisfied

Displeased

Anxious

Disgusted

Unhappy

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Displeased

Insecure

4% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Other
Feelings:

Annoyed

Disappointed

Let down

Disgusted

Displeased

Put out

Disheartened

Furious

2% Quality of product
Feelings:

Furious

Let down

Annoyed

Disgusted

Put out

Frustrated

Displeased

Disappointed

Unsatisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

1% Quality of product
Feelings:

Happy

Delighted

Pleased

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
M

M Morrison - Status: Approved

What happened

I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!

What I wish had happened

For the parcel not to have been dumped in my bin amongst our domestic rubbish - like in the greenhouse, like most delivery people leave it or maybe on the mat outside the front door in the rain like the earlier delivery!

K

K Russell - Status: Approved

What happened

I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it was lost and would reorder it and it would arrive before Christmas so on Christmas it had not arrived ...

What I wish had happened

That they had been honest with me if they had it wouldn't have ruined my partners Christmas

Fran - Status: Approved

What happened

My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get through and your website won’t let me!

What I wish had happened

One I would have liked delivery of parcel! Two I would like to be able to access a refund

K Hamil - Status: Approved

What happened

I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account

The impact it had

Most companies make it really awkward to return a product. With service like this it inspires me with confidence to just order something and not worry about it not being suitable as I know they will deal with any issues quickly.

J

j buckenham - Status: Approved

What happened

i received fast service product arrived fast and in perfect condition

The impact it had

made me want to use more often

R

R Morgan - Status: Approved

What happened

They were very helpful.

The impact it had

It made me start typing up reviews.