A customer experience about Amazon by Anonymous

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What happened

I bought a product on their marketplace and thought it was poor quality so decided to return it. I tried multiple times to do this via the normal routes but the vendor was not responding. When I raised it directly with Amazon, they also experienced an unresponsive vendor so they refunded me directly and helped me avoid waiting any longer

The impact it had

It made me feel that I can trust Amazon to do the right thing... even if their vendors don't! And I am a more loyal customer as a result

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High

Low

How this makes Amazon customers feel

High

Low

20% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Disgusted

Unsatisfied

Let down

Miffed

Disappointed

Displeased

Unhappy

13% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Furious

Miffed

11% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

9% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

9% Financial Loss

Feelings:

Furious

Unsatisfied

Displeased

Unhappy

Disgusted

Annoyed

Frustrated

7% Rudeness

Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

7% Delay

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

7% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

7% Communication

Feelings:

Frustrated

Annoyed

Disappointed

4% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

4% Delivery

Feelings:

Pleased

Satisfied

Happy

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

18% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Disgusted

Disappointed

Unsatisfied

Let down

Miffed

Unhappy

Confused

Anxious

Scared

Displeased

12% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

11% Financial Loss

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unsatisfied

Displeased

Unhappy

Miffed

Put out

Anxious

Disgusted

Scared

11% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Scared

Unsatisfied

Furious

Confused

Unhappy

9% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Confused

Furious

Miffed

9% Delay

Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Anxious

Disgusted

Unhappy

7% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

6% Delivery

Feelings:

Pleased

Delighted

Satisfied

Happy

4% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Rudeness

Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

2% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Put out

2% Other

Feelings:

Let down

Put out

Furious

Disgusted

Annoyed

Disappointed

1% Quality of product

Feelings:

Delighted

Pleased

Happy

1% Fraud

Feelings:

Annoyed

Disappointed

Let down

1% Returns

Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High

Low

Least positive experiences about Online Retailer companies

High

Low

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