Kindly shared by Anonymous
What happened
I bought a product on their marketplace and thought it was poor quality so decided to return it. I tried multiple times to do this via the normal routes but the vendor was not responding. When I raised it directly with Amazon, they also experienced an unresponsive vendor so they refunded me directly and helped me avoid waiting any longer
The impact it had
It made me feel that I can trust Amazon to do the right thing... even if their vendors don't! And I am a more loyal customer as a result
Where this happened
On the phone
Amazon Customers
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Online Retailer Customers
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How this makes Online Retailer customers feel
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Disappointed
Unsatisfied
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Miffed
Put out
Disheartened
Confused
Anxious
Scared
Annoyed
Frustrated
Let down
Disappointed
Displeased
Unhappy
Furious
Put out
Disheartened
Disgusted
Unsatisfied
Insecure
Anxious
Scared
Miffed
Annoyed
Let down
Frustrated
Furious
Disappointed
Displeased
Miffed
Unhappy
Unsatisfied
Disheartened
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Anxious
Frustrated
Annoyed
Let down
Disappointed
Unhappy
Unsatisfied
Miffed
Furious
Disheartened
Displeased
Confused
Annoyed
Frustrated
Disappointed
Let down
Unhappy
Anxious
Confused
Unsatisfied
Scared
Furious
Annoyed
Disappointed
Furious
Frustrated
Let down
Unsatisfied
Disgusted
Unhappy
Displeased
Anxious
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Satisfied
Happy
Delighted
Overjoyed
Grateful
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Satisfied
Happy
Delighted
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Frustrated
Disappointed
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Insecure
Unhappy
Displeased
Annoyed
Frustrated
Unsatisfied
Furious
Disgusted
Let down
Displeased
Unhappy
Put out
Insecure
Satisfied
Pleased
Happy
Delighted
Grateful
Annoyed
Let down
Disappointed
Disheartened
Displeased
Put out
Furious
Disgusted
Furious
Disgusted
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Displeased
Unsatisfied
Annoyed
Disappointed
Let down
Put out
Delighted
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Satisfied
Annoyed
Frustrated
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Delighted
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Happy