A compliment about Amazon

Status: Approved

#ExpectationsExceeded #Service #Communication  Happy Grateful Satisfied 

Kindly shared by Anonymous

What happened

I bought a product on their marketplace and thought it was poor quality so decided to return it. I tried multiple times to do this via the normal routes but the vendor was not responding. When I raised it directly with Amazon, they also experienced an unresponsive vendor so they refunded me directly and helped me avoid waiting any longer

The impact it had

It made me feel that I can trust Amazon to do the right thing... even if their vendors don't! And I am a more loyal customer as a result

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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Low
17% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

Let down

13% Delivery
Feelings:

Annoyed

Furious

Let down

Miffed

13% Expectations Exceeded
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

Overjoyed

10% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

10% Financial Loss
Feelings:

Furious

Disgusted

Annoyed

Frustrated

7% Inconvenienced
Feelings:

Annoyed

Furious

Miffed

Let down

7% Delay
Feelings:

Annoyed

Furious

Disgusted

7% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

7% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Rudeness
Feelings:

Furious

Annoyed

Disgusted

3% Quality of product
Feelings:

Disgusted

Frustrated

Furious

3% Communication
Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Disappointed

Scared

17% Delivery
Feelings:

Annoyed

Furious

Let down

Miffed

Frustrated

Disgusted

Disappointed

Anxious

13% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Scared

Miffed

Disgusted

Let down

Anxious

11% Delay
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

7% Expectations Exceeded
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Annoyed

Anxious

Let down

Furious

Disappointed

Scared

6% Inconvenienced
Feelings:

Annoyed

Furious

Miffed

Let down

Frustrated

Disappointed

6% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

4% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

4% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Rudeness
Feelings:

Furious

Annoyed

Disgusted

2% Quality of product
Feelings:

Disgusted

Frustrated

Furious

2% Fraud
Feelings:

Let down

Annoyed

Disappointed

2% Other
Feelings:

Furious

Disgusted

Annoyed

Most complained about Online Retailer companies

High
Low
  1. Amazon
  2. Wish
  3. Groupon
  4. Moo

Most complimented Online Retailer companies

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Low
  1. Amazon