A compliment about Amazon

Status: Approved

#ExpectationsExceeded #Service #Communication  Happy Grateful Satisfied 

Kindly shared by Anonymous

What happened

I bought a product on their marketplace and thought it was poor quality so decided to return it. I tried multiple times to do this via the normal routes but the vendor was not responding. When I raised it directly with Amazon, they also experienced an unresponsive vendor so they refunded me directly and helped me avoid waiting any longer

The impact it had

It made me feel that I can trust Amazon to do the right thing... even if their vendors don't! And I am a more loyal customer as a result

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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18% Expectations Exceeded
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Satisfied

Pleased

Happy

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Delighted

Overjoyed

14% Customer Service
Feelings:

Furious

Disgusted

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Miffed

14% Delivery
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Annoyed

Miffed

14% Service
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Happy

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9% Delay
Feelings:

Annoyed

Furious

Disgusted

9% Communication
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Satisfied

Happy

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Delighted

5% Financial Loss
Feelings:

Disgusted

Frustrated

Furious

5% Quality of product
Feelings:

Furious

Disgusted

Frustrated

5% Inconvenienced
Feelings:

Miffed

Annoyed

5% Rudeness
Feelings:

Furious

Annoyed

Disgusted

5% Delivery
Feelings:

Pleased

Satisfied

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

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How this makes Online Retailer customers feel

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19% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disgusted

Disappointed

Miffed

Anxious

Scared

Let down

13% Delivery
Feelings:

Annoyed

Furious

Let down

Miffed

13% Delay
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Let down

13% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

10% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

6% Financial Loss
Feelings:

Anxious

Disgusted

Scared

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Furious

6% Inconvenienced
Feelings:

Frustrated

Disappointed

Miffed

Annoyed

6% Communication
Feelings:

Satisfied

Happy

Grateful

Delighted

3% Quality of product
Feelings:

Furious

Disgusted

Frustrated

3% Communication
Feelings:

Annoyed

Anxious

Scared

3% Rudeness
Feelings:

Furious

Annoyed

Disgusted

3% Delivery
Feelings:

Pleased

Satisfied

Happy

Most complained about Online Retailer companies

High
Low
  1. Amazon
  2. Wish
  3. Moo

Most complimented Online Retailer companies

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  1. Amazon