A customer experience about Amazon by Anonymous

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What happened

I bought a product on their marketplace and thought it was poor quality so decided to return it. I tried multiple times to do this via the normal routes but the vendor was not responding. When I raised it directly with Amazon, they also experienced an unresponsive vendor so they refunded me directly and helped me avoid waiting any longer

The impact it had

It made me feel that I can trust Amazon to do the right thing... even if their vendors don't! And I am a more loyal customer as a result

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High

Low

How this makes Amazon customers feel

High

Low

18% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Disgusted

Miffed

Disappointed

Let down

13% Inconvenienced

Feelings:

Annoyed

Disappointed

Frustrated

Unhappy

Unsatisfied

Furious

Miffed

Let down

13% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

10% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

8% Delay

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

8% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

8% Financial Loss

Feelings:

Furious

Disgusted

Annoyed

Frustrated

8% Communication

Feelings:

Frustrated

Annoyed

Disappointed

5% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

5% Delivery

Feelings:

Pleased

Satisfied

Happy

3% Rudeness

Feelings:

Furious

Annoyed

Disgusted

3% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

16% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Disgusted

Miffed

Disappointed

Let down

Anxious

Scared

15% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

12% Financial Loss

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Miffed

Put out

Disgusted

Anxious

9% Delay

Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

9% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Scared

Furious

8% Inconvenienced

Feelings:

Disappointed

Annoyed

Frustrated

Unhappy

Unsatisfied

Furious

Miffed

Let down

7% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

5% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

5% Delivery

Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product

Feelings:

Furious

Disgusted

Disappointed

Frustrated

Let down

Put out

3% Other

Feelings:

Furious

Let down

Disgusted

Put out

Annoyed

Disappointed

1% Fraud

Feelings:

Annoyed

Disappointed

Let down

1% Rudeness

Feelings:

Furious

Annoyed

Disgusted

1% Returns

Feelings:

Uneasy

Most positive experiences about Online Retailer companies

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Least positive experiences about Online Retailer companies

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