A customer experience about Amazon

Status: Approved

#ExpectationsExceeded #Service #Communication  Happy Grateful Satisfied 

Kindly shared by Anonymous

What happened

I bought a product on their marketplace and thought it was poor quality so decided to return it. I tried multiple times to do this via the normal routes but the vendor was not responding. When I raised it directly with Amazon, they also experienced an unresponsive vendor so they refunded me directly and helped me avoid waiting any longer

The impact it had

It made me feel that I can trust Amazon to do the right thing... even if their vendors don't! And I am a more loyal customer as a result

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

Let down

15% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

12% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

9% Inconvenienced
Feelings:

Annoyed

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Let down

9% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

9% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

9% Financial Loss
Feelings:

Furious

Disgusted

Annoyed

Frustrated

6% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

6% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Rudeness
Feelings:

Furious

Annoyed

Disgusted

3% Quality of product
Feelings:

Furious

Disgusted

Frustrated

3% Communication
Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
16% Delivery
Feelings:

Annoyed

Furious

Let down

Frustrated

Disappointed

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

15% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Scared

Disappointed

13% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Put out

Miffed

Disgusted

Anxious

10% Delay
Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Annoyed

Anxious

Disappointed

Let down

Scared

Frustrated

Furious

6% Inconvenienced
Feelings:

Disappointed

Annoyed

Unhappy

Unsatisfied

Furious

Miffed

Let down

Frustrated

6% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

6% Delivery
Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product
Feelings:

Disappointed

Furious

Let down

Disgusted

Put out

Frustrated

3% Other
Feelings:

Furious

Disgusted

Annoyed

Disappointed

Let down

Put out

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Rudeness
Feelings:

Furious

Annoyed

Disgusted

1% Returns
Feelings:

Uneasy

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Least positive experiences about Online Retailer companies

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