A complaint about Hermes

Status: Approved

#Delivery  Furious 

Kindly shared by Anonymous

What happened

parcel signed by driver a s delivered but definitely not delivered as we were here all day under lockdown

What I wish had happened

The driver to have at least knocked on our door and deliver!

Where this happened

Other - Our house

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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Low
29% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Miffed

Anxious

18% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Disgusted

Anxious

12% Financial Loss
Feelings:

Frustrated

Furious

Disappointed

Disgusted

Annoyed

Anxious

Surprised

12% Delay
Feelings:

Furious

Frustrated

Let down

Annoyed

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Miffed

Anxious

8% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Miffed

Anxious

6% Communication
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Let down

5% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

4% Returns
Feelings:

Frustrated

Annoyed

Furious

Let down

Anxious

Disappointed

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

1% Quality of product
Feelings:

Let down

Furious

Annoyed

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

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Low
27% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

17% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Anxious

12% Financial Loss
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Annoyed

Anxious

Surprised

11% Delay
Feelings:

Furious

Frustrated

Let down

Annoyed

Disappointed

Anxious

Miffed

9% Inconvenienced
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

6% Communication
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Let down

4% Other
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Surprised

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

3% Returns
Feelings:

Furious

Frustrated

Annoyed

Let down

Anxious

Disappointed

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Delivery
Feelings:

Satisfied

Delighted

Grateful

1% Communication
Feelings:

Delighted

Grateful

Satisfied

1% Service
Feelings:

Delighted

Grateful

Satisfied

Most complained about Delivery Service companies

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Low
  1. Hermes
  2. P4D

Most complimented Delivery Service companies

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Low
  1. DPD