A complaint about Amazon

Status: Approved

#FinancialLoss  Furious 

Kindly shared by M. Stokes

What happened

I have had money taken from my account for Amazon music and I don’t have an account

What I wish had happened

No money got taken

Where this happened

On the Internet

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Disgusted

Furious

Miffed

Frustrated

15% Expectations Exceeded
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

Overjoyed

12% Delivery
Feelings:

Annoyed

Miffed

12% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

12% Financial Loss
Feelings:

Furious

Disgusted

Annoyed

Frustrated

8% Delay
Feelings:

Annoyed

Furious

Disgusted

8% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

4% Inconvenienced
Feelings:

Miffed

Annoyed

4% Rudeness
Feelings:

Furious

Annoyed

Disgusted

4% Delivery
Feelings:

Pleased

Satisfied

Happy

4% Quality of product
Feelings:

Disgusted

Frustrated

Furious

4% Communication
Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
20% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disgusted

Miffed

Disappointed

Anxious

Scared

Let down

14% Delivery
Feelings:

Annoyed

Furious

Miffed

Frustrated

Disgusted

Let down

14% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Anxious

Scared

Miffed

Disappointed

Let down

9% Delay
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Let down

9% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Annoyed

Anxious

Disappointed

Scared

Let down

7% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

5% Inconvenienced
Feelings:

Frustrated

Disappointed

Miffed

Annoyed

5% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

2% Fraud
Feelings:

Annoyed

Disappointed

Let down

2% Other
Feelings:

Furious

Disgusted

Annoyed

2% Rudeness
Feelings:

Annoyed

Disgusted

Furious

2% Delivery
Feelings:

Satisfied

Happy

Pleased

Most complained about Online Retailer companies

High
Low
  1. Amazon
  2. Wish
  3. Groupon
  4. Moo

Most complimented Online Retailer companies

High
Low
  1. Amazon