A customer experience about Groupon by D Hume

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What happened

Parcel was left at wrong address again its not the first time was just thrown o my neighbours door and was left out all night in the rain.

What I wish had happened

Get hold of the driver I have van no and all the information on my label. If they can't read the address they shouldn't do the job plus the same driver throw 2 parcels on my door step. I don't get paid to do their job also I very good on my feet.

Where this happened

Other - Door step

Groupon Customers

Most talked about by Groupon customers

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Low

How this makes Groupon customers feel

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22% Financial Loss

Feelings:

Disappointed

Annoyed

Let down

Frustrated

22% Delivery

Feelings:

Annoyed

Furious

Disappointed

Frustrated

Disgusted

11% Fraud

Feelings:

Annoyed

Disappointed

Let down

11% Communication

Feelings:

Let down

Disappointed

Annoyed

11% Other

Feelings:

Annoyed

Disgusted

Furious

11% Customer Service

Feelings:

Furious

Disgusted

Annoyed

11% Delay

Feelings:

Frustrated

Annoyed

Disappointed

Online Retailer Customers

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How this makes Online Retailer customers feel

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19% Customer Service

Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Put out

Disheartened

Confused

Anxious

Scared

15% Financial Loss

Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Furious

Put out

Disheartened

Disgusted

Unsatisfied

Insecure

Anxious

Scared

Miffed

12% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disheartened

Disgusted

Anxious

9% Inconvenienced

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

Confused

9% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Unsatisfied

Scared

Furious

6% Delay

Feelings:

Annoyed

Disappointed

Furious

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Let down

Unsatisfied

Disgusted

Unhappy

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Anxious

5% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

Overjoyed

Grateful

4% Delivery

Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Unhappy

Displeased

4% Rudeness

Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

4% Service

Feelings:

Satisfied

Pleased

Happy

Delighted

Grateful

3% Other

Feelings:

Annoyed

Let down

Disappointed

Disheartened

Displeased

Put out

Furious

Disgusted

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

Disappointed

Let down

Put out

1% Communication

Feelings:

Delighted

Happy

Grateful

Satisfied

1% Returns

Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Quality of product

Feelings:

Delighted

Pleased

Happy

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