A customer experience about Groupon

Status: Approved

#Other #Delivery #CustomerService  Furious Disgusted Annoyed 

Kindly shared by D. Hume

What happened

Parcel was left at wrong address again its not the first time was just thrown o my neighbours door and was left out all night in the rain.

What I wish had happened

Get hold of the driver I have van no and all the information on my label. If they can't read the address they shouldn't do the job plus the same driver throw 2 parcels on my door step. I don't get paid to do their job also I very good on my feet.

Where this happened

Other - Door step

Groupon Customers

Most talked about by Groupon customers

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How this makes Groupon customers feel

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22% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

22% Delivery
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Disappointed

11% Fraud
Feelings:

Annoyed

Disappointed

Let down

11% Communication
Feelings:

Annoyed

Disappointed

Let down

11% Other
Feelings:

Disgusted

Annoyed

Furious

11% Customer Service
Feelings:

Furious

Disgusted

Annoyed

11% Delay
Feelings:

Frustrated

Annoyed

Disappointed

Online Retailer Customers

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How this makes Online Retailer customers feel

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19% Customer Service
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Disheartened

Put out

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

Insecure

Disgusted

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disgusted

Anxious

Disheartened

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Confused

Displeased

Disheartened

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

6% Delay
Feelings:

Annoyed

Disappointed

Furious

Let down

Frustrated

Unsatisfied

Displeased

Disgusted

Anxious

Unhappy

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Displeased

Insecure

4% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

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Insecure

Disgusted

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Other
Feelings:

Annoyed

Disappointed

Let down

Furious

Disgusted

Displeased

Disheartened

Put out

2% Quality of product
Feelings:

Furious

Disappointed

Annoyed

Disgusted

Let down

Frustrated

Put out

Displeased

Unsatisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

1% Quality of product
Feelings:

Pleased

Happy

Delighted

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Least positive experiences about Online Retailer companies

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  1. Amazon
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