Kindly shared by A. Goulding
What happened
Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems at the depot. Now have to hope redelivery is attempted tomorrow. The two lovely ladies I spoke to Chrissy & Kat done a great job throughout the day trying to keep me up to date on what was going on & did 100% make me as the customer feel like they would help in any way they could. I would love to say thanks to them and dpd I dont think your staff on the phones are appreciated as much as they should be
The impact it had
The telephone staff just made me feel like they tried everything to get my package to me despite the driver not doing his job properly
Where this happened
On the phone
DPD Customers
Most talked about by DPD customers
How this makes DPD customers feel
Satisfied
Special
Delighted
Grateful
Happy
Satisfied
Happy
Special
Delighted
Grateful
Delighted
Grateful
Satisfied
Annoyed
Frustrated
Confused
Annoyed
Frustrated
Confused
Delivery Service Customers
Most talked about by Delivery Service customers
How this makes Delivery Service customers feel
Frustrated
Annoyed
Furious
Disappointed
Let down
Disgusted
Unsatisfied
Unhappy
Anxious
Confused
Sad
Miffed
Offended
Saddened
Frustrated
Annoyed
Furious
Disappointed
Let down
Disgusted
Unsatisfied
Unhappy
Anxious
Sad
Confused
Offended
Displeased
Saddened
Frustrated
Furious
Annoyed
Disappointed
Disgusted
Let down
Unhappy
Unsatisfied
Anxious
Sad
Surprised
Frustrated
Annoyed
Furious
Disappointed
Let down
Disgusted
Unsatisfied
Unhappy
Saddened
Frustrated
Annoyed
Furious
Let down
Disappointed
Disgusted
Confused
Anxious
Displeased
Miffed
Furious
Frustrated
Annoyed
Disappointed
Disgusted
Let down
Anxious
Confused
Offended
Miffed
Disgusted
Furious
Frustrated
Disappointed
Annoyed
Let down
Sad
Unhappy
Frustrated
Annoyed
Furious
Disappointed
Let down
Unhappy
Unsatisfied
Anxious
Furious
Annoyed
Frustrated
Surprised
Disgusted
Disappointed
Frustrated
Annoyed
Furious
Displeased
Grateful
Happy
Satisfied
Pleased
Special
Delighted
Let down
Furious
Disgusted
Annoyed
Frustrated
Satisfied
Happy
Special
Delighted
Grateful
Grateful
Satisfied
Delighted
Furious
Annoyed
Let down