A customer experience about DPD

Status: Approved

#Delivery #Communication  Satisfied Happy Special 

Kindly shared by A. Goulding

What happened

Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems at the depot. Now have to hope redelivery is attempted tomorrow. The two lovely ladies I spoke to Chrissy & Kat done a great job throughout the day trying to keep me up to date on what was going on & did 100% make me as the customer feel like they would help in any way they could. I would love to say thanks to them and dpd I dont think your staff on the phones are appreciated as much as they should be

The impact it had

The telephone staff just made me feel like they tried everything to get my package to me despite the driver not doing his job properly

Where this happened

On the phone

DPD Customers

Most talked about by DPD customers

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How this makes DPD customers feel

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Low
40% Delivery
Feelings:

Satisfied

Special

Delighted

Grateful

Happy

40% Communication
Feelings:

Satisfied

Happy

Special

Delighted

Grateful

20% Service
Feelings:

Delighted

Grateful

Satisfied

Delivery Service Customers

Most talked about by Delivery Service customers

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Low

How this makes Delivery Service customers feel

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27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Sad

Offended

Miffed

Saddened

20% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

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Sad

Offended

Displeased

Saddened

13% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Anxious

Displeased

Miffed

9% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Saddened

Unhappy

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Offended

Miffed

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Annoyed

Sad

Let down

Unhappy

2% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

2% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unhappy

Anxious

2% Embarrassment
Feelings:

Frustrated

Annoyed

Furious

Displeased

2% Delivery
Feelings:

Grateful

Satisfied

Happy

Delighted

Pleased

Special

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Special

Delighted

Grateful

Happy

1% Service
Feelings:

Delighted

Grateful

Satisfied

1% Quality of product
Feelings:

Furious

Annoyed

Let down

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Least positive experiences about Delivery Service companies

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