Kindly shared by A. Goulding
What happened
Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems at the depot. Now have to hope redelivery is attempted tomorrow. The two lovely ladies I spoke to Chrissy & Kat done a great job throughout the day trying to keep me up to date on what was going on & did 100% make me as the customer feel like they would help in any way they could. I would love to say thanks to them and dpd I dont think your staff on the phones are appreciated as much as they should be
The impact it had
The telephone staff just made me feel like they tried everything to get my package to me despite the driver not doing his job properly
Where this happened
On the phone
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