A customer experience about DPD

Status: Approved

#Delivery #Communication  Satisfied Happy Special 

Kindly shared by A. Goulding

What happened

Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems at the depot. Now have to hope redelivery is attempted tomorrow. The two lovely ladies I spoke to Chrissy & Kat done a great job throughout the day trying to keep me up to date on what was going on & did 100% make me as the customer feel like they would help in any way they could. I would love to say thanks to them and dpd I dont think your staff on the phones are appreciated as much as they should be

The impact it had

The telephone staff just made me feel like they tried everything to get my package to me despite the driver not doing his job properly

Where this happened

On the phone

DPD Customers

Most talked about by DPD customers

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How this makes DPD customers feel

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22% Delivery
Feelings:

Satisfied

Special

Delighted

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22% Communication
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Satisfied

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Special

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22% Customer Service
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11% Service
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11% Delivery
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11% Other
Feelings:

Annoyed

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Unhappy

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Frustrated

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Let down

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Sad

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Saddened

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20% Customer Service
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Let down

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13% Financial Loss
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10% Delay
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Anxious

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10% Communication
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7% Inconvenienced
Feelings:

Furious

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Unsatisfied

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3% Fraud
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3% Returns
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Unhappy

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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
Feelings:

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1% Communication
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0% Service
Feelings:

Grateful

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Delighted

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Least positive experiences about Delivery Service companies

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