A compliment about DPD

Status: Approved

#Delivery #Communication  Satisfied Happy Special 

Kindly shared by A. Goulding

What happened

Driver didn't even attempt to ring my door & then after speaking to the dpd team they got him to redeliver that afternoon & he said it was delivered when in actual fact it showed up on there systems at the depot. Now have to hope redelivery is attempted tomorrow. The two lovely ladies I spoke to Chrissy & Kat done a great job throughout the day trying to keep me up to date on what was going on & did 100% make me as the customer feel like they would help in any way they could. I would love to say thanks to them and dpd I dont think your staff on the phones are appreciated as much as they should be

The impact it had

The telephone staff just made me feel like they tried everything to get my package to me despite the driver not doing his job properly

Where this happened

On the phone

DPD Customers

Most talked about by DPD customers

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How this makes DPD customers feel

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40% Delivery
Feelings:

Satisfied

Happy

Special

Delighted

Grateful

40% Communication
Feelings:

Satisfied

Grateful

Happy

Special

Delighted

20% Service
Feelings:

Delighted

Grateful

Satisfied

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Offended

Miffed

19% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Offended

12% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Sad

Surprised

10% Delay
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

Miffed

8% Inconvenienced
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Annoyed

Let down

Offended

Miffed

7% Communication
Feelings:

Furious

Annoyed

Frustrated

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Let down

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Sad

Let down

3% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

2% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Anxious

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Delivery
Feelings:

Satisfied

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Happy

Special

Delighted

1% Communication
Feelings:

Satisfied

Special

Delighted

Grateful

Happy

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Rudeness
Feelings:

Furious

Disgusted

Let down

1% Service
Feelings:

Delighted

Grateful

Satisfied

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High
Low
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Most complimented Delivery Service companies

High
Low
  1. DPD