A complaint about Yodel

Status: Approved

#CustomerService #Communication #Delay  Annoyed Frustrated Disgusted 

Kindly shared by Anonymous

What happened

Well I ordered parcel .this parcel should be delivery on Thursday 26.11 however nobody been there. The driver came on Friday didn’t left card and also didn’t even bother to bring the parcel to my address. He said he tried attending but is not true. Later on I experienced staff from Yodel didn’t help me at and followed the procedures. The driver tried delivering the parcel but for wrong address.

What I wish had happened

I would like to reebok the driver and receive a compensation for £25

Where this happened

Other - Thru depot only selby and customer service over the telephone

Yodel Customers

Most talked about by Yodel customers

High
Low

How this makes Yodel customers feel

High
Low
22% Inconvenienced
Feelings:

Anxious

Offended

Furious

Disappointed

Frustrated

22% Delivery
Feelings:

Anxious

Frustrated

Offended

Furious

Disappointed

22% Customer Service
Feelings:

Frustrated

Disgusted

Anxious

Offended

Annoyed

11% Financial Loss
Feelings:

Furious

Anxious

Disappointed

11% Communication
Feelings:

Annoyed

Frustrated

Disgusted

11% Delay
Feelings:

Annoyed

Frustrated

Disgusted

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Offended

Miffed

19% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Offended

12% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Sad

Surprised

10% Delay
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

Miffed

8% Inconvenienced
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Annoyed

Let down

Offended

Miffed

7% Communication
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Let down

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Sad

Let down

3% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

2% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Anxious

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Delivery
Feelings:

Satisfied

Grateful

Happy

Special

Delighted

1% Communication
Feelings:

Satisfied

Special

Delighted

Grateful

Happy

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Rudeness
Feelings:

Furious

Disgusted

Let down

1% Service
Feelings:

Delighted

Grateful

Satisfied

Most complained about Delivery Service companies

High
Low
  1. Hermes
  2. Yodel
  3. P4D
  4. Royal Mail

Most complimented Delivery Service companies

High
Low
  1. DPD