A customer experience about Yodel

Status: Approved

#CustomerService #Communication #Delay  Annoyed Frustrated Disgusted 

Kindly shared by Anonymous

What happened

Well I ordered parcel .this parcel should be delivery on Thursday 26.11 however nobody been there. The driver came on Friday didn’t left card and also didn’t even bother to bring the parcel to my address. He said he tried attending but is not true. Later on I experienced staff from Yodel didn’t help me at and followed the procedures. The driver tried delivering the parcel but for wrong address.

What I wish had happened

I would like to reebok the driver and receive a compensation for £25

Where this happened

Other - Thru depot only selby and customer service over the telephone

Yodel Customers

Most talked about by Yodel customers

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How this makes Yodel customers feel

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24% Delivery
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24% Customer Service
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18% Inconvenienced
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12% Financial Loss
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12% Communication
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6% Delay
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6% Returns
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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Unsatisfied

9% Communication
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7% Inconvenienced
Feelings:

Furious

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Anxious

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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
Feelings:

Delighted

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Satisfied

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