A complaint about Meadowhall

Status: Approved

#CustomerService #Inconvenienced #Rudeness  Anxious Offended Frustrated 

Kindly shared by Anonymous

What happened

I bought food from Mac Donald’s and was told to leave to eat my food I was fine with this because I understand they have to prevent the spread of COVID but I would have liked to be told before I purchased my food also when I went outside I was asked to move again by security with two children in the cold wet weather and as he told me he got so close wasn’t social distancing at all and in the shops I was in as well social distancing wasn’t controlled well in the queue

What I wish had happened

To have been told that we had to stand outside and the social distancing in the shops and by staff

Where this happened

In Person

Meadowhall Customers

Most talked about by Meadowhall customers

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How this makes Meadowhall customers feel

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Low
33% Customer Service
Feelings:

Anxious

Offended

Frustrated

33% Inconvenienced
Feelings:

Anxious

Offended

Frustrated

33% Rudeness
Feelings:

Frustrated

Anxious

Offended

Department Store Customers

Most talked about by Department Store customers

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Low

How this makes Department Store customers feel

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33% Customer Service
Feelings:

Offended

Anxious

Frustrated

Furious

Disgusted

17% Discrimination
Feelings:

Furious

Disgusted

Offended

17% Communication
Feelings:

Offended

Furious

Disgusted

17% Inconvenienced
Feelings:

Anxious

Offended

Frustrated

17% Rudeness
Feelings:

Anxious

Offended

Frustrated

Most complained about Department Store companies

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Low
  1. Marks & Spencer
  2. Meadowhall

Most complimented Department Store companies

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