A customer experience about Meadowhall

Status: Approved

#CustomerService #Inconvenienced #Rudeness  Anxious Offended Frustrated 

Kindly shared by Anonymous

What happened

I bought food from Mac Donald’s and was told to leave to eat my food I was fine with this because I understand they have to prevent the spread of COVID but I would have liked to be told before I purchased my food also when I went outside I was asked to move again by security with two children in the cold wet weather and as he told me he got so close wasn’t social distancing at all and in the shops I was in as well social distancing wasn’t controlled well in the queue

What I wish had happened

To have been told that we had to stand outside and the social distancing in the shops and by staff

Where this happened

In Person

Meadowhall Customers

Most talked about by Meadowhall customers

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How this makes Meadowhall customers feel

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33% Customer Service
Feelings:

Anxious

Offended

Frustrated

33% Inconvenienced
Feelings:

Anxious

Offended

Frustrated

33% Rudeness
Feelings:

Anxious

Offended

Frustrated

Department Store Customers

Most talked about by Department Store customers

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How this makes Department Store customers feel

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17% Customer Service
Feelings:

Frustrated

Offended

Disgusted

Let down

Annoyed

Furious

Anxious

11% Service
Feelings:

Happy

Grateful

Delighted

11% Communication
Feelings:

Delighted

Grateful

Satisfied

Happy

11% Quality
Feelings:

Grateful

Delighted

Satisfied

Happy

11% Expectations Exceeded
Feelings:

Grateful

Happy

Satisfied

Delighted

6% Financial Loss
Feelings:

Let down

Annoyed

Frustrated

6% Delivery
Feelings:

Frustrated

Let down

Annoyed

6% Discrimination
Feelings:

Furious

Disgusted

Offended

6% Communication
Feelings:

Offended

Disgusted

Furious

6% Inconvenienced
Feelings:

Frustrated

Offended

Anxious

6% Rudeness
Feelings:

Frustrated

Offended

Anxious

6% Delivery
Feelings:

Happy

Most positive experiences about Department Store companies

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  1. Debenhams
  2. Marks & Spencer
  3. Meadowhall

Least positive experiences about Department Store companies

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  1. Marks & Spencer
  2. Target