Recent great
experiences :)
Recent not so great
experiences :(
Marks & Spencer Customers
Most talked about by Marks & Spencer customers
How this makes Marks & Spencer customers feel
Grateful
Delighted
Happy
Satisfied
Grateful
Delighted
Happy
Satisfied
Disgusted
Offended
Furious
Offended
Disgusted
Furious
Disgusted
Offended
Furious
Grateful
Happy
Delighted
Satisfied
Grateful
Delighted
Department Store Customers
Most talked about by Department Store customers
How this makes Department Store customers feel
Frustrated
Offended
Disgusted
Let down
Annoyed
Furious
Anxious
Happy
Grateful
Delighted
Delighted
Grateful
Satisfied
Happy
Grateful
Delighted
Satisfied
Happy
Grateful
Happy
Satisfied
Delighted
Let down
Annoyed
Frustrated
Frustrated
Let down
Annoyed
Furious
Disgusted
Offended
Offended
Disgusted
Furious
Frustrated
Offended
Anxious
Frustrated
Offended
Anxious
Happy
Most positive experiences about Department Store companies
What happened
Whilst wearing a sunflower lanyard (hidden disability) a member of staff deliberately placed herself between me and the shelving. I was also wearing a mask and gloves (before masks were mandatory). I explained that she should keep to social distancing. She said ‘disabled people should stay at home...
What I wish had happened
The police should have been called by the duty manager as this is classified as a ‘hate crime’
What happened
I wanted to ask a price for a product ans the employee was really helpful
The impact it had
It was good to talk to somebody with good knowledge of his job
What happened
I had an appointment with Judith for a bra fitting at Marks and Spencer in Rugby. She was so helpful and caring and it was a very positive experience.
The impact it had
I discovered that I had been wearing the wrong bra size which had been uncomfortable. Judith sorted that out!