Marks & Spencer

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Recent Complaints :(

  • Whilst wearing a sunflower lanyard (hidden disability) a member of staff deliberately placed herself between me and the shelving. I was also wearing a mask and gloves (before masks were mandatory). I ...

Marks & Spencer Customers

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How this makes Marks & Spencer customers feel

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33% Communication
Feelings:

Furious

Disgusted

Offended

33% Discrimination
Feelings:

Offended

Furious

Disgusted

33% Customer Service
Feelings:

Furious

Disgusted

Offended

Department Store Customers

Most talked about by Department Store customers

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How this makes Department Store customers feel

High
Low
33% Communication
Feelings:

Furious

Disgusted

Offended

33% Discrimination
Feelings:

Offended

Furious

Disgusted

33% Customer Service
Feelings:

Furious

Disgusted

Offended

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  1. Marks & Spencer

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J Brown - Status: Approved

What happened

Whilst wearing a sunflower lanyard (hidden disability) a member of staff deliberately placed herself between me and the shelving. I was also wearing a mask and gloves (before masks were mandatory). I explained that she should keep to social distancing. She said ‘disabled people should stay at home...

What I wish had happened

The police should have been called by the duty manager as this is classified as a ‘hate crime’

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