Marks & Spencer

Recent great
experiences :)

  • L I had an appointment with Judith for a bra fitting at Marks and Spencer in Rugby. She was so helpful and caring and it was a very positive experience.

Recent not so great
experiences :(

  • Whilst wearing a sunflower lanyard (hidden disability) a member of staff deliberately placed herself between me and the shelving. I was also wearing a mask and gloves (before masks were mandatory). I ...

Marks & Spencer Customers

Most talked about by Marks & Spencer customers

High
Low

How this makes Marks & Spencer customers feel

High
Low
17% Discrimination
Feelings:

Furious

Disgusted

Offended

17% Customer Service
Feelings:

Furious

Disgusted

Offended

17% Communication
Feelings:

Furious

Disgusted

Offended

17% Expectations Exceeded
Feelings:

Grateful

Satisfied

Delighted

17% Communication
Feelings:

Delighted

Grateful

Satisfied

17% Quality
Feelings:

Delighted

Grateful

Satisfied

Department Store Customers

Most talked about by Department Store customers

High
Low

How this makes Department Store customers feel

High
Low
17% Customer Service
Feelings:

Offended

Furious

Disgusted

Anxious

Frustrated

17% Expectations Exceeded
Feelings:

Grateful

Satisfied

Happy

Delighted

8% Discrimination
Feelings:

Furious

Disgusted

Offended

8% Communication
Feelings:

Furious

Disgusted

Offended

8% Communication
Feelings:

Delighted

Grateful

Satisfied

8% Quality
Feelings:

Delighted

Grateful

Satisfied

8% Inconvenienced
Feelings:

Anxious

Offended

Frustrated

8% Rudeness
Feelings:

Anxious

Offended

Frustrated

8% Delivery
Feelings:

Happy

8% Service
Feelings:

Happy

Most positive experiences about Department Store companies

High
Low
  1. Marks & Spencer
  2. Meadowhall

Least positive experiences about Department Store companies

High
Low
  1. Marks & Spencer
  2. Target

J Brown - Status: Approved

What happened

Whilst wearing a sunflower lanyard (hidden disability) a member of staff deliberately placed herself between me and the shelving. I was also wearing a mask and gloves (before masks were mandatory). I explained that she should keep to social distancing. She said ‘disabled people should stay at home...

What I wish had happened

The police should have been called by the duty manager as this is classified as a ‘hate crime’

L

l Redfern-Crane - Status: Approved

What happened

I had an appointment with Judith for a bra fitting at Marks and Spencer in Rugby. She was so helpful and caring and it was a very positive experience.

The impact it had

I discovered that I had been wearing the wrong bra size which had been uncomfortable. Judith sorted that out!