A complaint about Yodel by Anonymous

Kindly shared by Anonymous

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What happened

they lost my packages, then lied to me, then kept hanging up on me

What I wish had happened

they told me my parcels were delivered, but when i informed them that they were wrong they basically called me a liar. this went on for several days, and they still did not update me on what the driver or depot had said. eventually some stranger turned up at my door with my parcels saying he lived quite a bit from me and had found my parcels in his garden buried in snow and took it upon himself to deliver them to me. when i told yodel they told me that they had opened an investigation a few minutes previously( for a complaint i had lodged 3 days prior) and had found the parcels and would deliver them to me today. several times i tried to explain to them that i have the parcels now, only to still be ignored. i brought up the idea of a small goodwill gesture from them to me for all the hassle and stress i had suffered. the response was to hang up on me. this process was repeated several times over the next few hours.anything i go to order online in the future i shall be asking who will deliver it, and if the answer is yodel then i will simply buy it somewhere else. they are the rudest, unprofessional, incompetent company i have dealt with in many years

Where this happened

On the Internet

Yodel Customers

Most talked about by Yodel customers

High

Low

How this makes Yodel customers feel

High

Low

22% Inconvenienced

Feelings:

Anxious

Offended

Furious

Disappointed

Frustrated

22% Delivery

Feelings:

Anxious

Frustrated

Offended

Furious

Disappointed

22% Customer Service

Feelings:

Frustrated

Disgusted

Anxious

Offended

Annoyed

11% Financial Loss

Feelings:

Furious

Anxious

Disappointed

11% Communication

Feelings:

Annoyed

Frustrated

Disgusted

11% Delay

Feelings:

Annoyed

Frustrated

Disgusted

Delivery Service Customers

Most talked about by Delivery Service customers

High

Low

How this makes Delivery Service customers feel

High

Low

27% Delivery

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Offended

Miffed

19% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Offended

12% Financial Loss

Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Sad

Surprised

10% Delay

Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

Miffed

8% Inconvenienced

Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Annoyed

Let down

Offended

Miffed

7% Communication

Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Let down

4% Fraud

Feelings:

Disgusted

Furious

Frustrated

Disappointed

Sad

Let down

3% Other

Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

2% Returns

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Anxious

1% Embarrassment

Feelings:

Furious

Annoyed

Frustrated

1% Delivery

Feelings:

Satisfied

Grateful

Happy

Special

Delighted

1% Communication

Feelings:

Satisfied

Special

Delighted

Grateful

Happy

1% Quality of product

Feelings:

Furious

Annoyed

Let down

1% Rudeness

Feelings:

Furious

Disgusted

Let down

1% Service

Feelings:

Delighted

Grateful

Satisfied

Most complained about Delivery Service companies

High

Low

Most complimented Delivery Service companies

High

Low

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