A complaint about Royal Mail by c shiels

Kindly shared by c. shiels

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What happened

contents of envelope missing, it arrived empty and partially opened as if someone had opened and attempted to reseal, explored many avenues to try to retrieve items contained inside, but no response from them

What I wish had happened

they should have been more responsible for the safe delivery of the whole item, not just the empty envelope, I suspect foul play and they should have been on the customers side to resolve when it could be a dishonest member of staff responsible

Where this happened

Via the post

Royal Mail Customers

Most talked about by Royal Mail customers

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How this makes Royal Mail customers feel

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33% Delivery

Feelings:

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Sad

33% Customer Service

Feelings:

Disgusted

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33% Fraud

Feelings:

Disgusted

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Sad

Delivery Service Customers

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How this makes Delivery Service customers feel

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27% Delivery

Feelings:

Furious

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Sad

Offended

Miffed

19% Customer Service

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Offended

12% Financial Loss

Feelings:

Furious

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10% Delay

Feelings:

Furious

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8% Inconvenienced

Feelings:

Furious

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Offended

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7% Communication

Feelings:

Furious

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4% Fraud

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3% Other

Feelings:

Furious

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2% Returns

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1% Embarrassment

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1% Delivery

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1% Communication

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1% Quality of product

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1% Rudeness

Feelings:

Furious

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1% Service

Feelings:

Delighted

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Satisfied

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