A complaint about Royal Mail

Status: Approved

#Delivery #CustomerService #Fraud  Disgusted Disappointed Sad 

Kindly shared by c. shiels

What happened

contents of envelope missing, it arrived empty and partially opened as if someone had opened and attempted to reseal, explored many avenues to try to retrieve items contained inside, but no response from them

What I wish had happened

they should have been more responsible for the safe delivery of the whole item, not just the empty envelope, I suspect foul play and they should have been on the customers side to resolve when it could be a dishonest member of staff responsible

Where this happened

Via the post

Royal Mail Customers

Most talked about by Royal Mail customers

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How this makes Royal Mail customers feel

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33% Delivery
Feelings:

Disgusted

Disappointed

Sad

33% Customer Service
Feelings:

Disgusted

Disappointed

Sad

33% Fraud
Feelings:

Disgusted

Disappointed

Sad

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
Feelings:

Furious

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Let down

Anxious

Sad

Offended

Miffed

19% Customer Service
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Offended

12% Financial Loss
Feelings:

Furious

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Surprised

10% Delay
Feelings:

Furious

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Miffed

8% Inconvenienced
Feelings:

Furious

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Offended

Miffed

7% Communication
Feelings:

Furious

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4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Sad

Let down

3% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

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Surprised

2% Returns
Feelings:

Frustrated

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Furious

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Anxious

1% Embarrassment
Feelings:

Furious

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1% Delivery
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Satisfied

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Special

Delighted

1% Communication
Feelings:

Satisfied

Special

Delighted

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1% Quality of product
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Furious

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1% Rudeness
Feelings:

Furious

Disgusted

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1% Service
Feelings:

Delighted

Grateful

Satisfied

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  4. Royal Mail

Most complimented Delivery Service companies

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  1. DPD