A customer experience about Amazon

Status: Approved

#CustomerService #Delivery #Inconvenienced  Furious Annoyed Let down 

Kindly shared by Anonymous

What happened

Ordered an item from the Amazon website and they sent the wrong item to me on contacting their customer service department all they did was to offer a refund and suggest that I reorder the item did that and they made the same mistake again by sending out the wrong item .

What I wish had happened

That after contacting Amazon that they would resolve the issue and send out the correct item.

Where this happened

On the Internet - Amazon .co.uk

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
21% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Displeased

Unsatisfied

Furious

Disgusted

Disappointed

Disheartened

Miffed

Put out

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Displeased

Disappointed

Unhappy

Disheartened

Furious

Unsatisfied

Put out

Insecure

Disgusted

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Displeased

Disheartened

11% Delivery
Feelings:

Annoyed

Let down

Frustrated

Unhappy

Unsatisfied

Displeased

Furious

Disappointed

Disheartened

Miffed

6% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

6% Communication
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

6% Fraud
Feelings:

Frustrated

Annoyed

Unhappy

Disappointed

Let down

Displeased

Insecure

5% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

4% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

4% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Quality of product
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Displeased

Unsatisfied

2% Other
Feelings:

Annoyed

Displeased

Disappointed

Let down

Disheartened

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Disheartened

Put out

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

Insecure

Disgusted

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disgusted

Anxious

Disheartened

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Confused

Displeased

Disheartened

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

6% Delay
Feelings:

Annoyed

Disappointed

Furious

Let down

Frustrated

Unsatisfied

Displeased

Disgusted

Anxious

Unhappy

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Displeased

Insecure

4% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Other
Feelings:

Annoyed

Disappointed

Let down

Furious

Disgusted

Displeased

Disheartened

Put out

2% Quality of product
Feelings:

Furious

Disappointed

Annoyed

Disgusted

Let down

Frustrated

Put out

Displeased

Unsatisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

1% Quality of product
Feelings:

Pleased

Happy

Delighted

Most positive experiences about Online Retailer companies

High
Low
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Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com