A customer experience about Yodel

Status: Approved

#CustomerService #Delivery #FinancialLoss  Furious Disappointed Frustrated 

Kindly shared by Anonymous

What happened

They were suppose to leave parcel on 21st January 2021. It didn`t arrive so checked on line and it had been left on 19th under front of our car.I did not request the item to be left in a safe place due to the fact that there was one of us in the house all week, we live on a very busy main road with heavy traffic and pedestrians and due to the driveway not being secure.The 19th was the day that storm Christoph hit with heavy rain and strong wind it therefore would not be safe to leave it under the car. Also as the item was an XL mens long padded coat it would be near impossible to get it under our volvo. I lodged a complaint to Yodel and they replied saying that the driver did leave the item under front of a red car and pushed a note through the door.I also reported the incident to Top Man where the coat was purchased.As I paid using Paypal I have opened a dispute.

What I wish had happened

For Yodel to be honest as if a note was pushed through the door I would have gone straight out to hopefully find the parcel

Where this happened

Other - Home

Yodel Customers

Most talked about by Yodel customers

High
Low

How this makes Yodel customers feel

High
Low
24% Delivery
Feelings:

Frustrated

Furious

Anxious

Disappointed

Annoyed

Unhappy

Offended

24% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Anxious

Offended

Disgusted

18% Inconvenienced
Feelings:

Disappointed

Anxious

Frustrated

Offended

Furious

Annoyed

Unhappy

12% Financial Loss
Feelings:

Disappointed

Furious

Anxious

Frustrated

12% Communication
Feelings:

Frustrated

Annoyed

Disgusted

Unhappy

6% Delay
Feelings:

Disgusted

Frustrated

Annoyed

6% Returns
Feelings:

Disappointed

Annoyed

Unhappy

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Miffed

Saddened

Other

Offended

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

Confused

Offended

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unsatisfied

Anxious

Unhappy

Surprised

Sad

10% Delay
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Disgusted

Anxious

Miffed

Displeased

Confused

Other

Unsatisfied

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

Confused

Unsatisfied

Offended

Unhappy

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Let down

Unhappy

Annoyed

Sad

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Surprised

Unhappy

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Delighted

Grateful

Happy

Special

0% Service
Feelings:

Delighted

Grateful

Satisfied

Most positive experiences about Delivery Service companies

High
Low
  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

High
Low
  1. DPD
  2. Hermes