A customer experience about Downyourhighstreet.com

Status: Approved

#Service #ExpectationsExceeded #Delivery  Pleased Satisfied 

Kindly shared by A. Alexander

What happened

Bought an iPad holder and was really impressed with the product, the price, the ease of using the website and the delivery service

The impact it had

I was pleased to find the product I wanted from an independent shop during the lockdown with all the high street shops closed

Where this happened

On the Internet - Www.downyourhighstreet.com

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

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Low

How this makes Downyourhighstreet.com customers feel

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Low
14% Delivery
Feelings:

Pleased

Happy

Delighted

Satisfied

14% Financial Loss
Feelings:

Annoyed

Let down

Frustrated

Disappointed

Unhappy

Put out

Displeased

14% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Confused

Unsatisfied

10% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

10% Customer Service
Feelings:

Annoyed

Unhappy

Frustrated

Disappointed

Unsatisfied

Confused

7% Service
Feelings:

Pleased

Satisfied

Happy

7% Delivery
Feelings:

Annoyed

Displeased

Frustrated

Disappointed

Let down

7% Delay
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Unsatisfied

Displeased

3% Returns
Feelings:

Uneasy

3% Other
Feelings:

Disappointed

Let down

Put out

3% Quality of product
Feelings:

Let down

Put out

Disappointed

3% Inconvenienced
Feelings:

Confused

Annoyed

Unhappy

3% Quality of product
Feelings:

Delighted

Pleased

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

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Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Disheartened

Put out

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

Insecure

Disgusted

Miffed

11% Delivery
Feelings:

Annoyed

Let down

Furious

Frustrated

Disappointed

Miffed

Unhappy

Unsatisfied

Displeased

Disgusted

Anxious

Disheartened

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Confused

Disheartened

7% Delay
Feelings:

Annoyed

Disappointed

Let down

Furious

Frustrated

Unsatisfied

Displeased

Anxious

Disgusted

Unhappy

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Displeased

Insecure

4% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Other
Feelings:

Annoyed

Disappointed

Let down

Disgusted

Displeased

Put out

Disheartened

Furious

2% Quality of product
Feelings:

Furious

Let down

Annoyed

Disgusted

Put out

Frustrated

Displeased

Disappointed

Unsatisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

1% Quality of product
Feelings:

Happy

Delighted

Pleased

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Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
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