A customer experience about Downyourhighstreet.com by A Alexander

Kindly shared by A. Alexander

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What happened

Bought an iPad holder and was really impressed with the product, the price, the ease of using the website and the delivery service

The impact it had

I was pleased to find the product I wanted from an independent shop during the lockdown with all the high street shops closed

Where this happened

On the Internet - Www.downyourhighstreet.com

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High

Low

How this makes Downyourhighstreet.com customers feel

High

Low

17% Delivery

Feelings:

Pleased

Happy

Delighted

Satisfied

13% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

13% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Confused

Unsatisfied

Unhappy

9% Service

Feelings:

Pleased

Satisfied

Happy

9% Financial Loss

Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

9% Customer Service

Feelings:

Annoyed

Unhappy

Frustrated

Disappointed

Unsatisfied

Confused

4% Delivery

Feelings:

Frustrated

Disappointed

Annoyed

4% Returns

Feelings:

Uneasy

4% Other

Feelings:

Disappointed

Let down

Put out

4% Quality of product

Feelings:

Let down

Put out

Disappointed

4% Inconvenienced

Feelings:

Confused

Annoyed

Unhappy

4% Delay

Feelings:

Frustrated

Disappointed

Unsatisfied

4% Quality of product

Feelings:

Delighted

Pleased

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

17% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Disgusted

Disappointed

Unsatisfied

Let down

Miffed

Unhappy

Confused

Anxious

Scared

Displeased

12% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

11% Financial Loss

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unsatisfied

Displeased

Unhappy

Miffed

Put out

Anxious

Disgusted

Scared

11% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Scared

Unsatisfied

Furious

Confused

Unhappy

9% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Confused

Furious

Miffed

9% Delay

Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Anxious

Disgusted

Unhappy

8% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

6% Delivery

Feelings:

Pleased

Satisfied

Happy

Delighted

5% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Rudeness

Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

2% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Put out

2% Other

Feelings:

Let down

Put out

Furious

Disgusted

Annoyed

Disappointed

1% Quality of product

Feelings:

Delighted

Pleased

Happy

1% Fraud

Feelings:

Annoyed

Disappointed

Let down

1% Returns

Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High

Low

Least positive experiences about Online Retailer companies

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Low

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