A customer experience about Downyourhighstreet.com

Status: Approved

#Service #ExpectationsExceeded #Delivery  Pleased Satisfied 

Kindly shared by A. Alexander

What happened

Bought an iPad holder and was really impressed with the product, the price, the ease of using the website and the delivery service

The impact it had

I was pleased to find the product I wanted from an independent shop during the lockdown with all the high street shops closed

Where this happened

On the Internet - Www.downyourhighstreet.com

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High
Low

How this makes Downyourhighstreet.com customers feel

High
Low
20% Financial Loss
Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

10% Service
Feelings:

Pleased

Satisfied

10% Expectations Exceeded
Feelings:

Pleased

Satisfied

10% Delivery
Feelings:

Pleased

Satisfied

10% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

10% Returns
Feelings:

Uneasy

10% Other
Feelings:

Disappointed

Let down

Put out

10% Quality of product
Feelings:

Let down

Put out

Disappointed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
16% Delivery
Feelings:

Annoyed

Furious

Let down

Frustrated

Disappointed

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

15% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Scared

Disappointed

13% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Put out

Miffed

Disgusted

Anxious

Scared

10% Delay
Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Annoyed

Anxious

Disappointed

Let down

Scared

Furious

Frustrated

6% Inconvenienced
Feelings:

Disappointed

Annoyed

Unhappy

Unsatisfied

Furious

Miffed

Let down

Frustrated

6% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

4% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product
Feelings:

Disappointed

Furious

Let down

Disgusted

Put out

Frustrated

3% Other
Feelings:

Disgusted

Annoyed

Disappointed

Let down

Furious

Put out

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Rudeness
Feelings:

Furious

Annoyed

Disgusted

1% Returns
Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High
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Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com