A customer experience about Downyourhighstreet.com

Status: Approved

#Service #ExpectationsExceeded #Delivery  Pleased Satisfied 

Kindly shared by A. Alexander

What happened

Bought an iPad holder and was really impressed with the product, the price, the ease of using the website and the delivery service

The impact it had

I was pleased to find the product I wanted from an independent shop during the lockdown with all the high street shops closed

Where this happened

On the Internet - Www.downyourhighstreet.com

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

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Low

How this makes Downyourhighstreet.com customers feel

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Low
18% Delivery
Feelings:

Delighted

Pleased

Satisfied

18% Financial Loss
Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

9% Service
Feelings:

Pleased

Satisfied

9% Expectations Exceeded
Feelings:

Pleased

Satisfied

9% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

9% Returns
Feelings:

Uneasy

9% Other
Feelings:

Disappointed

Let down

Put out

9% Quality of product
Feelings:

Let down

Put out

Disappointed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
17% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Let down

Miffed

Disappointed

Unsatisfied

Anxious

Scared

Displeased

Unhappy

14% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

12% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Anxious

Unsatisfied

Scared

Displeased

Unhappy

Miffed

Put out

Disgusted

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Scared

Furious

9% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Unsatisfied

Let down

Unhappy

Furious

Miffed

9% Delay
Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

6% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

5% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

5% Delivery
Feelings:

Pleased

Satisfied

Delighted

Happy

4% Rudeness
Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Put out

2% Other
Feelings:

Furious

Let down

Disgusted

Put out

Annoyed

Disappointed

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Returns
Feelings:

Uneasy

Most positive experiences about Online Retailer companies

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Low
  1. Amazon
  2. Downyourhighstreet.com
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  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com